Product Specialist - Electrical

Reposted 3 Months Ago
Be an Early Applicant
New York City, NY, USA
In-Office
150K-200K Annually
Senior level
Artificial Intelligence • Software • PropTech • Automation
The Role
Own technical customer success from late-stage sales through adoption: support discovery calls, lead onboarding and training (on-site and online), monitor first 0–90 days, drive product feedback into roadmap, and identify upsell opportunities while ensuring long-term value realization.
Summary Generated by Built In
About Endra

Every building is designed twice. The architect shapes what you see. MEP engineers design everything that makes it work: the power, air and water behind every hospital, data centre and home. It's a $150 billion industry still run on manual work and decades-old tools, and it's running out of engineers just as the world needs more buildings than ever.

We're building the platform that changes that. Endra's takes over the repetitive work so engineers can do what they're trained for: judgment and design. Some of the world's most respected engineering firms, including AtkinsRéalis, Ramboll, Buro Happold, Hoare Lea, Tetra Tech, AFRY and Rejlers, already build with us.

Since 2024, we've raised $75 million from Andreessen Horowitz, Notion Capital and Norrsken VC, and grown into a team across Stockholm, Zurich, London, New York and San Francisco. We're early, moving fast and setting out to change how the world's buildings get designed.

We're looking for people who care deeply about their craft, take ownership of complex problems, push us to think bigger, and are driven to create something with lasting impact.

 

About the role

As a Product Specialist, you are the bridge between our vision and the engineers who use it. You will own the technical success of our customers, from the final stages of the sales pitch through to full-scale adoption. You aren’t just "support" you are a product expert, a teacher, and a critical feedback loop for our engineering team.

 

What you’ll do

  • Join the GTM team on discovery and technical calls to work through complex requirements and show off what makes Endra so special.

  • Lead our customer pilots - a cornerstone of Endra’s sales motion.

  • Conduct deep-dive training sessions and demos (on-site and online) for power users, ensuring they have the tools and knowledge to become champions within their domains. Empower and guide users to roll out Endra into the wider organization.

  • Closely monitor customer activity during the critical first 0-90 days. You’ll lead training sessions to resolve "how-to" questions and ensure users are working lightning fast.

  • Collaborate closely with our product engineers to translate customer feedback into tangible insights for the product roadmap, ensuring these insights drive concrete product improvements.

  • Provide sustained support and consultation to ensure long-term customer success and value realization.

 

Who you are

  • Strong understanding of end-to-end electrical design workflows, from concept through permit and construction documents.

  • 5+ years of electrical engineering experience in a top-tier firm.

  • Expert-level proficiency in Revit for large complex electrical systems.

  • Deep ownership. You understand your problem domain and take full responsibility for the customer’s journey.

  • You can speak the language of AEC engineering and technical architecture while maintaining a human-first, intuitive approach to communication.

  • No bullshit mentality. You talk straight to the point. You value truth and velocity over ego.

  • You thrive in high-velocity environments and are comfortable with traveling to meet our customers on site.

 

What We Offer

  • Competitive salary and equity.

  • Employee-friendly equity terms.

  • Private health insurance.

  • Regular team events and off-sites.

  • An inspiring, ambitious, and global work environment.

 

Ready to move the needle?

Do you feel this is your opportunity to do your most meaningful work and reshape an entire industry? Let's talk!

Skills Required

  • Strong understanding of end-to-end electrical design workflows from concept through permit and construction documents
  • 5+ years of electrical engineering experience in a top-tier firm
  • Expert-level proficiency in Revit for large complex electrical systems
  • Experience conducting deep-dive training sessions and demos, both on-site and online
  • Ability to translate customer feedback into actionable product insights and influence product roadmap
  • Excellent communication in AEC engineering and technical architecture with a human-first approach
  • Demonstrated ownership mindset, leading transitions from sales to customer success
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The Company
28 Employees
Year Founded: 2023

What We Do

Endra is an AI-powered, end-to-end platform specializing in the MEP (Mechanical, Electrical, and Plumbing) design process within the construction industry. The company automates time-intensive tasks such as documentation, system layout, and code compliance. By integrating with existing tools, Endra helps consultants and design-build firms reduce costs, boost efficiency, and create more sustainable, greener buildings without sacrificing performance.

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