At Bigblue, we're building the logistics backbone for the next generation of commerce.
Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there.
Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done!
Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale.
At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place.
Role
- Investigate merchants’ issues, find solutions, and make sure their operations keep running smoothly.
- Capture and prioritize feedback from users to help shape the product roadmap.
- Troubleshoot problems alongside engineers and ensure fixes are delivered quickly.
- Support product launches with clear documentation, training, and communication so merchants adopt new features with confidence.
- Analyze product usage to uncover opportunities that drive adoption and growth.
- Collaborate with internal teams to ensure merchants get the best possible product experience.
Requirements
- Education - Bachelor or Master's degree from a top-tier engineering school (or equivalent) or a top-tier business school
- Eager to learn - You are excited to discover new scopes and learn new technologies
- Embrace complexity - You have an habit of digging deep to understand how things really work
- Problem-solver - You thrive to find solutions to people's problems
- Communicator - Excellent writing and summarising skills. As you will work with Bigblue's transversal teams, you make sure everyone understands complex situations and you build strong relationships with the different teams.
- Languages - Strong English & French communication skills - written & oral - to engage with all team members and merchants
- Work experience - Past experience in a cross-functional role in technology, support or operations
- Programming - Experience with software engineering and programming, or software tools (inspector, Google Cloud logs, Postman, etc.). If you're interested, the role can include development and maintenance of our software
- Data Analysis - Ability to analyze product data and manipulate databases (SQL)
Hiring Process
- 30-minute call to understand who you are, what you need, and answer any of your questions
- Test interview to assess your skills, with short practical case studies (30 min preparation preceding a discussion)
- 2h onsite with interviews with members of the team to assess human fit and for you to meet us
Skills Required
- Bachelor or Master's degree from a top-tier engineering or business school (or equivalent)
- Eager to learn and adopt new technologies
- Ability to dig deep and embrace complexity
- Strong problem-solving skills
- Excellent writing and summarising skills
- Fluent English and French communication skills, written and oral
- Past experience in a cross-functional role (technology, support, or operations)
- Experience with software engineering, programming, or software tools (inspector, Google Cloud logs, Postman, etc.)
- Ability to analyze product data and manipulate databases (SQL)
What We Do
Bigblue is the fulfillment solution for customer-centric brands. Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back
