At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
As a Product Solutions Engineer, you will be hands-on in delivering integrations using Podium’s integration tech stack where you’ll apply knowledge of APIs (authentication, webhooks), data mapping, error handling, and workflow logic via an iPaaS to connect Podium with the platforms and workflows most important to the AU market.
Your primary responsibility is technical delivery, designing, building, and documenting integrations that address customer and market needs. You’ll collaborate with local stakeholders, external partners, and global teams to ensure integrations and localisation projects are effective and repeatable.
Over time, this role offers the opportunity to expand into product-facing responsibilities, supporting localisation projects, contributing to technical reviews, and helping translate AU requirements into specifications for Product and Engineering.
This makes it an excellent fit for someone who is technically fluent, product-curious, and skilled at stakeholder management.
What You’ll Do- Build and maintain integrations using Podium’s integration tech stack (Tray.ai, Postman and bespoke internal tools).
- Document solution patterns and workflows to improve repeatability and scale.
- Collaborate with third-party developers and technical partners to deliver reliable solutions.
- Partner with stakeholder teams to ensure solutions meet local market requirements.
- Monitor and optimise the performance and reliability of delivered integrations.
- Contribute to product localisation projects, translating technical requirements into clear specifications and supporting technical reviews with stakeholders.
- Support enablement by documenting solutions and providing materials for GTM stakeholders.
- Strong experience working with APIs (REST, GraphQL, webhooks, event-driven patterns).
- Background in building or maintaining SaaS platform solutions (integrations, workflows, or technical delivery).
- Familiarity with Tray (iPaaS) or similar low/no-code tools.
- Curiosity and eagerness to develop coding capability.
- Proficiency using AI productivity tools (e.g. Cursor, LLMs) to enhance development efficiency.
- Strong communication and stakeholder management skills, with the ability to influence priorities and align delivery with strategic goals.
- Demonstrated agility and autonomy in fast-paced environments, consistently going above and beyond to deliver maximum impact.
- Familiarity with AI and agentic integration technologies (e.g. LangChain, LLM orchestration frameworks).
- Experience applying AI to automation, workflows, or integrations.
- Ability to read and interpret code, with some exposure to modern programming languages and frameworks (e.g. Elixir, JavaScript, Python).
- Experience collaborating with distributed/global product or engineering teams.
- Exposure to data concepts (SQL, dbt, Snowflake).
- Real career growth opportunities within a young and rapidly expanding team in Australia.
- A unique product that creates meaningful impact for local businesses.
- Equity/stock options. Embrace our value of Be a Founder and share in Podium’s success.
- A generous monthly Benefits & Well-being allowance, to use as you please.
- Inclusive profit-sharing program for support and operations roles
- Access to free snacks and drinks, plus top-tier end-of-trip facilities including bike storage, lockers, and showers at our modern Podium Australia HQ in the Queen & Collins building.
Top Skills
What We Do
Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.
With Podium, you can message your leads and customers, get reviews and feedback, and communicate easily with your team, all in one easy-to-use inbox. It powers the conversations that matter most to your business, putting you miles ahead of the competition.
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