Product Expert

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough… 

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.  

For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions. 

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

This is a great opportunity to join our talented and highly professional team who are developing our market leading, innovative and cutting edge cellular telecommunications products, which are used to safeguard people around the world.

As a Product Expert you will be the bridge between our customers’ needs and our product development teams. This role is central to ensuring our solutions deliver maximum value to clients — particularly in the government sector — while aligning with our product vision and strategic priorities. You will lead customer-facing workshops, deliver training, capture business and technical requirements, guide solution design, and champion customer perspectives throughout the product lifecycle.

You’ll play a critical role in shaping our product offerings and ensuring they meet customer needs throughout their lifecycle, stay in touch with our strategic customers making sure we understand them and consistently deliver value through our products as well as push new business and support ongoing pre-sale activities (discovery, RFP/RFI/RFQ, proposals).

You’ll collaborate closely with sales teams as well as with corporate, R&D and support functions.

As a Cognyter you will:

• Lead customer workshops to capture needs, constraints, operational context, and success criteria.
• Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
• Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan and lead customer training activities.
• Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to government client needs and priorities.
• Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
• Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
• Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.
• Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
• Help prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
• Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.
• Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
• You should have the most comprehensive knowledge regarding how to use the product, as you would need to be capable of delivering operational and methodology training for the customers
• Collaborate across teams — acting as the voice of the customer within Product, Engineering, and Delivery organizations.

For that mission you'll need:

• Strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies, with deep expertise – MUST
• Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains is a strong advantage.
• At least 10 years of proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer.
• Ability to translate technical concepts into business value and vice versa.
• Experience working with Agile teams, participating in sprint planning, and backlog grooming – advantage
• Experience in training & documentation creation or as a technical instructor – nice to have
• Bachelor’s degree in computer science, Engineering, or a related field.
• Excellent English skills
• Good Spanish and French skills - an advantage
• Customer-centric mindset with a passion for delivering value.
• Strategic thinker who can also execute tactically.
• Adaptable and comfortable in dynamic, fast-changing environments.
• Skilled at building trust and credibility with diverse stakeholders.
• Strong analytical and problem-solving abilities.

Travel Requirements

Willingness to travel to client locations as needed – up to 25% of time

Remember: When you're curious enough, you don't need to check every box to apply. Be in touch!