As a Product Solutions Manager – Pensions (VP) within the Personal Investing team, you will provide deep UK pensions technical expertise and shape our personal pension proposition. You will define, document, and defend key product policy positions, ensuring we deliver the best outcomes for our customers, especially in complex or higher-risk scenarios. You will be a credible representative for regulatory engagement and own the ongoing pensions technical policy framework as the product evolves. You will collaborate with cross-functional teams to ensure our policies, procedures, and controls are robust and customer-focused.
Job Responsibilities:
- Act as the primary contact for pensions technical policy and interpretation, translating requirements into clear product rules and customer outcomes.
- Create and maintain the Pensions Technical Policy Library, including governance, change control, and versioning.
- Define and document “customer treatment” decision frameworks for key scenarios in collaboration with legal, compliance, and conduct teams.
- Partner with Compliance, Legal, Risk, and Operations to align on policy intent and ensure defensible outcomes.
- Lead the creation of pensions wrapper documentation for launch and business as usual, including policies, procedures, and guidance.
- Support regulatory engagement, including FCA interactions and Variation of Permission (VoP) deliverables.
- Embed governance and controls, defining product governance inputs and ensuring resilience and customer outcome focus.
- Work with Product and Technology to convert technical policy into implementable requirements and validate outcomes.
- Define and monitor management information (MI) relevant to customer outcomes and product risk, driving remediation as needed.
- Participate in key internal and external forums, such as death benefits committees and industry working groups.
- Set and own technical policy positions, providing technical sign-off and escalating material uncertainties as needed.
Required Qualifications, Capabilities, and Skills:
- Strong UK personal pensions/SIPP technical expertise with practical experience shaping policy and operational outcomes across the pension lifecycle.
- Demonstrated ability to make sound, defensible judgments in ambiguous customer scenarios and document rationale for consistent execution.
- Proven effectiveness in regulated environments with multiple stakeholders, navigating governance and approvals.
- Experience translating complex technical requirements into clear product rules, procedures, controls, and communications.
- Strong written and verbal communication skills, with confidence presenting to senior stakeholders and regulators.
Preferred Qualifications, Capabilities, and Skills:
- Experience interacting with the FCA through direct or structured engagement.
- Experience launching or materially changing UK personal pensions/SIPP propositions in a scalable operating model.
- Experience working in a highly matrixed organisation, balancing delivery pace with control expectations.
- Completion of relevant pensions modules within the CII advanced diploma in financial planning (e.g., R04, J05, AF7, AF8).
Skills Required
- Strong UK personal pensions/SIPP technical expertise with practical experience across the pension lifecycle
- Ability to make sound, defensible judgments in ambiguous customer scenarios and document rationale
- Experience working effectively in regulated environments with multiple stakeholders and governance processes
- Experience translating complex technical requirements into clear product rules, procedures, controls, and communications
- Strong written and verbal communication skills; confidence presenting to senior stakeholders and regulators
- Experience interacting with the FCA through direct or structured engagement
- Experience launching or materially changing UK personal pensions/SIPP propositions in a scalable operating model
- Experience working in a highly matrixed organisation, balancing delivery pace with control expectations
- Completion of relevant CII advanced diploma pensions modules (e.g., R04, J05, AF7, AF8)
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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