Roles and Responsibilities
Root Cause Analysis & InvestigationLead and facilitate complex root cause analysis investigations for product failures, customer complaints, and service-related incidents
Apply structured problem-solving methodologies (8D, 5 Why, Fishbone/Ishikawa, FMEA, etc.)
Coordinate cross-functional investigation teams to gather data, analyze trends, and identify root causes
Document findings with detailed technical reports and presentations for stakeholders
Develop and implement effective corrective and preventive actions (CAPA)
Track and verify the effectiveness of implemented solutions
Drive closure of quality issues and ensure lessons learned are communicated across the organization
Establish metrics and KPIs to measure RCA effectiveness and impact on product quality
Partner with Engineering, Manufacturing, Quality, Field Service, and Customer Support teams
Facilitate RCA review meetings and ensure timely resolution of issues
Mentor team members on RCA methodologies and best practices
Act as subject matter expert for problem-solving techniques
Interface with customers during critical product issues requiring RCA
Provide regular updates to leadership on investigation status and findings
Support customer-facing teams with technical expertise during escalations
Ensure customer satisfaction through timely and thorough issue resolution
Required Qualifications
- Education
Bachelor's degree in Engineering or related technical field
Master's degree preferred
- Experience
3+ years of experience in product services or technical support roles
2+ years of experience leading root cause analysis investigations
Proven track record of solving complex technical problems
Experience in cross-functional team leadership and collaboration
- Technical Skills
Expert knowledge of RCA methodologies (8D, 5 Why, Fishbone, Fault Tree Analysis, FMEA)
Desired Characteristics
Leadership & CommunicationStrong leadership presence with ability to influence without direct authority
Excellent written and verbal communication skills
Ability to present complex technical information to diverse audiences
Skilled in facilitating productive team discussions
Exceptional analytical and critical thinking abilities
Detail-oriented with strong investigative skills
Ability to synthesize large amounts of data into actionable insights
Creative problem-solver with systematic approach
Customer-focused mindset
Strong sense of urgency and accountability
Resilient under pressure during critical situations
Continuous learning orientation
Collaborative team player
Working ConditionsOffice-based with potential for hybrid/remote work arrangementsMay require occasional travel to customer sites, manufacturing facilities, or field locations (up to 20%)Must be available for urgent escalations and crisis situationsSome flexibility in hours may be required to support global operations
Relocation Assistance Provided: No
Skills Required
- Bachelor's degree in Engineering or a related technical field
- Master's degree
- 3+ years of experience in product services or technical support roles
- 2+ years of experience leading root cause analysis investigations
- Proven track record of solving complex technical problems
- Experience leading and collaborating with cross-functional teams
- Expert knowledge of 8D, 5 Why, Fishbone/Ishikawa, Fault Tree Analysis, and FMEA methodologies
GE Vernova Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Vernova and has not been reviewed or approved by GE Vernova.
-
Retirement Support — The 401(k) plan includes company matching contributions and additional company retirement contributions, with access to Fidelity resources and financial planning consultants. Feedback suggests this structure supports long-term savings beyond a basic match.
-
Parental & Family Support — Paid parental leave is available with flexible, continuous or non-continuous usage, and is complemented by adoption resources and Work/Life Connections guidance. Maternity leave is described as extended relative to typical workplace norms.
-
Leave & Time Off Breadth — Time-off programs include 12 paid holidays, permissive time off for many salaried roles, and dedicated personal, illness, and caregiving time for U.S. new hires. Some hourly roles start with a defined PTO bank, while other roles may offer unlimited time off.
GE Vernova Insights
What We Do
GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Together, we have The Energy to Change the World.
Why Work With Us
Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.
Gallery
