• A leadership role focused on improving machine health, reliability, durability, and performance.
• Opportunities to collaborate with customers, Caterpillar, and internal teams to drive product support strategies.
• Competitive compensation and comprehensive benefits.
As a Product Reliability Manager, you’ll work closely with customers, Caterpillar representatives, and Finning teams to ensure Mining Machines in the region are supported through a defined Product Problem Management process. If you have strong technical expertise, relationship-building skills, and a passion for improving reliability, this is a role for you!Job Description:
Manage Mining Machine product reliability issues, including formal documentation, tracking, and communication of top technical and commercial concerns.
Develop, monitor, and report Mining Machine KPIs to measure reliability and performance improvements.
Build strong relationships with key customer personnel to identify product performance issues and recommend equipment management strategies and best practices.
Collaborate with Finning branch teams to identify and resolve reliability and durability issues, including managing test parts and related documentation.
Work closely with Caterpillar Field Engineers, district representatives, and product groups to support Mining Machine reliability initiatives.
Partner with remanufacturing and rebuild facilities to manage component reliability and durability, ensuring consistent processes for tracking and communication.
Formalize commercial product support agreements with Caterpillar for recurring issues and develop CSLs where required.
Prepare and distribute technical documents, including best practices, technical reports, special instructions, and local support programs.
Support Reliability Group and branch management during customer interface meetings and technical discussions.
Provide technical input to sales, marketing, technology, and contract teams to enhance product support strategies.
Day-to-Day Activities:
Participate in customer meetings and act as a technical leader for reliability discussions.
Monitor machine health and condition monitoring data to identify trends and improvement opportunities.
Maintain accurate records of reliability issues and communicate updates to stakeholders.
Coordinate with internal and external teams to ensure timely resolution of product concerns.
Requirements:
Journeyman certification in Heavy Duty Technician trade or related post-secondary education in a relevant technical field.
Strong mechanical aptitude with exceptional troubleshooting abilities.
Ability to lead, mentor, and motivate teams effectively.
Strong negotiation skills and ability to influence stakeholders.
Proficiency in MS Office Suite and service support systems (SIS, Dealer.com, TMIWEB, ET, VIMS).
Self-starter with strong time management, prioritization, and problem-solving skills.
Travel required to customer sites in region (up to 25%).
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Skills Required
- Journeyman certification in Heavy Duty Technician trade or related post-secondary education
- Strong mechanical aptitude with exceptional troubleshooting abilities
- Ability to lead, mentor, and motivate teams effectively
- Strong negotiation skills and ability to influence stakeholders
- Proficiency in MS Office Suite and service support systems
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
