Product Quality Control Specialist

What's the Short Version?

The Product Quality Control (PQC) Specialist is responsible for managing apparel and non-apparel product related quality issues stemming from customers, suppliers, Sourcing, Sales, Distribution network and other areas including supporting the team with decoration issues (e.g. Screen Printing of garments). This position is responsible for identifying and subsequently communicating issue resolution with resources and requires interaction with diverse cross-functional teams with the objective of ensuring that product continues to meet established product performance and customer expectations.

What Will You Be Doing?

• Work with Decorator Solutions and our Sales Team on projects, returns, and decoration challenges and questions.
• Document quality issues and customer returns in Quality Control databases.
• Partner closely with Product Development team on issue resolution and corrective action.
• Support the QC Specialist team with decoration concerns from customers as well as evaluating decoration returns.
• Provide guidance to Inside Sales regarding product issues while protecting proprietary information.
• Initiate product inspections at the Distribution Center (DC) level and provide determination on acceptability or rejection based on results.
• Provide quality reports to Product Development team members regularly and upon request.
• Process monthly IR submissions for irregular merchandise.
• Issue chargebacks and debit notes for rejected or discounted product working with the supplier, buyer, and warehouses.
• Establish a strong relationship with supplier representatives to ensure timely notification of product updates, issues, and spec changes, prior to change occurring.
• Collaborate with QC Inspection Team to determine QC issues, printing problems, garment defects, and how best to resolve with our customer and supplier.
• Work closely with DC’s and mills regarding credits, mill pack errors, overstock, discontinued product, RA’s, unpaid QC issues, pulling stock, rolling changes, etc.
• When required, assist in special pulls to satisfy customer expectations.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• 4-6 years of related quality control experience with textiles, apparel, and/or accessories or equivalent education.
• Textile print shop experience (e.g. Screen printing) is preferred.
• Displays flexibility, calmness, confidence, integrity and a “can do” attitude.
• Excellent communication and organizational skills.
• Exhibits drive, is willing to be engaged and involved.
• Good listener and attention to detail.
• Ability to multi-task and prioritize.
• Be an active participant and encourage a positive and supportive attitude in a team environment.
• Ability to work with and develop strong, reliable and trusting relationships with immediate team and business partners.
• Open minded and willing to learn and engage with the department goals and directives.

What's Our Offer?

Salary Range: You`ll earn between $25.00 - $33.65 on an hourly basis, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to $2,000.

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

Hybrid: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions.
SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.