Innovation starts from the heart. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our Product Quality Clinician position is a unique career opportunity that could be your next step towards an exciting future.
How you will make an Impact:
Provide clinical expert knowledge and clinical guidance to Quality Specialists to understand the nature of complaints and possible health risks.
Provide clinical expert knowledge, clinical data insights and risk evaluation guidance to Quality Specialists to support complaint assessment, trend identification, regulatory decision-making and potential health risk evaluation within Structural Heart therapies.
Analyze and interpret aggregate complaint, clinical and post-market data for a specific product line, business unit, regulatory submissions, regulatory agency requests and management reports, including trend identification, visualization and ad hoc analytical summaries.
Provide clinical input to Product Risk Assessments (PRA), utilizing complaint data, clinical trends and predictive risk indicators where appropriate.
Support the development and use of AI-enabled tools to enhance complaint evaluation, signal detection and quality decision-making.
Review and interpret relevant imaging information in support of complaint investigations, product quality assessments and risk evaluations.
Develop data visualization tools and dashboards to support quality monitoring, trend detection and management decision-making.
Support Product Safety in development of clinically based training materials and educate complaint staff to understand the medical aspects of complaint information and associated procedures including health risks.
Provide medical/clinical guidance and final direction to complaint staff related to event interpretation, event investigation, proper coding, required regulatory reporting, and complaint closure. May review complaint conclusions/closure statements and/or customer letters.
May provide training to complaint staff on patient anatomy and medical conditions, products and procedures, and internal policies and procedures.
Provide support in complaint data and relevant clinical information for regulatory submissions or regulatory agency requests.
Mentor, coach, and provide training for other Clinicians Quality Compliance and Quality Specialists.
Obtain and evaluate information from clinical specialists, sales staff, physicians, nurses and other hospital staff/customers, as needed to support complaint investigation and drive towards resolution.
Support Product Safety to maintain Decision Rationale Matrix to guide complaint staff and provide final direction on reporting decisions.
What you will need (Required):
Bachelor's Degree or Equivalent in related field
5-7 years of previous related experience in a Medical Device Industry, Quality System, hospital/clinical environment (i.e. cardiac care, ICU, OR, or cardiovascular/endovascular interventions)
What else we look for (Preferred):
Use of AI-enabled tools
Data visualization & analysis
Excellent facilitation, presentation, and public speaking skills
Proven successful project management skills
Previous experience working in a large manufacturing company
Proven expertise in both Microsoft Office Suite, including advanced Excel and QMS (Quality Management System)
Excellent documentation and communication skills and interpersonal relationship skills including relationship management skills with ability to drive achievement of objectives
Recognized as an expert in own area with specialized depth within the organization
Expert understanding of International Quality System Regulations
Working knowledge of Medical Device regulations, and other applicable regulatory requirements.
Provides consultancy to quality compliance team
Consult in project setting within specific sections of quality compliance area
Represents leadership on sections of projects within a specific area interfacing with managers and quality compliance team
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
What is it like to work at Edwards Lifesciences in Spain?
As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).
Edwards Lifesciences in Spain also offers the following benefits:
Competitive Compensation and Benefits package
Flexible working hours, remote working
Pension plan
Life Insurance
Medical plan
Meal Vouchers
Service Awards
Enhanced Leave benefits
Employee Stock Purchase Programme
Employee Assistance Programme
Comprehensive Wellness programme including gym membership reimbursement, fresh fruit in the office, yoga lessons, subsidized massages, mindfulness sessions, educational events, charity activities and much more.
Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.
Skills Required
- Bachelor's Degree or Equivalent in related field
- 5-7 years related experience in Medical Device industry, Quality System, or hospital/clinical environment (cardiac care, ICU, OR, cardiovascular/endovascular interventions)
- Use of AI-enabled tools
- Data visualization and analysis (development of dashboards)
- Proven project management skills
- Previous experience working in a large manufacturing company
- Proven expertise in Microsoft Office Suite including advanced Excel
- Experience with Quality Management Systems (QMS) and International Quality System Regulations
- Working knowledge of Medical Device regulations and applicable regulatory requirements
- Excellent facilitation, presentation, public speaking, documentation and communication skills
- Ability to mentor, coach, and provide training to clinicians and quality specialists
- Ability to review and interpret relevant medical imaging to support investigations
- Relationship management skills and ability to provide consultancy to quality compliance team
Edwards Lifesciences Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Edwards Lifesciences and has not been reviewed or approved by Edwards Lifesciences.
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Retirement Support — Retirement programs include a 401(k) match complemented by a separate profit‑sharing contribution. These elements add meaningful long‑term value to total compensation.
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Equity Value & Accessibility — An employee stock purchase plan with a discount and look‑back feature, alongside stock awards for eligible roles, provides notable upside. Program expansions indicate continued accessibility.
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Leave & Time Off Breadth — Time‑off policies include generous PTO, company holidays, and a year‑end holiday shutdown. These offerings enhance work‑life support when available at the site.
Edwards Lifesciences Insights
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more. Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today. Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives. Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life. For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
