Product QA Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product QA Manager

The Product QA Manager - UAT (User Acceptance Manager) is responsible for leading the functional and automated validation team for Issuing Payments solutions across the Region’s key countries. This role ensures end-to-end product and release quality by coordinating test plans, automation, coverage, metrics and stakeholder communications. The manager oversees UAT delivery for issuer clients, ensuring regulatory compliance, quality standards and alignment with the regional Issuing Payments strategy.

This position follows a 4x1 schedule (4 days on-site) at our Retiro offices.

Key responsibilities

• Lead the regional UAT team for Issuing products and sub-products such as debit, credit and prepaid cards for Visa, MasterCard, American Express and private-label brands.
• Define the UAT and test automation strategy for releases and projects.
• Implement automation frameworks integrated with CI/CD pipelines.
• Ensure compliance with functional, regulatory and security requirements.
• Define quality metrics, KPIs and an executive tracking dashboard.
• Manage capacity, resource allocation and escalation of impediments.
• Optimize processes using AI (automatic test-case generation, defect detection, predictive analytics).
• Act as liaison with Product Management, Engineering, QA, Implementations and Client teams.
• Coordinate validation with issuers across multiple LATAM countries.
• Participate in internal, external and regulatory audits.
• Manage risks, deviations and corrective action plans.

Requirements

• 8+ years of experience in Payments and/or Issuing.
• Proven experience with payment platforms; experience with platforms such as First, Vision, VisionPLUS and SilverCore is desirable but not required.
• Proven experience in test automation (Selenium, Robot, Playwright, Postman/Newman, JMeter, etc.).
• Practical knowledge of AI applied to testing (test generation, defect analytics, anomaly detection).
• Experience leading multidisciplinary and remote teams.
• Advanced English, spoken and written, is mandatory. Interviews will be conducted in English.

Nuestra cultura:

Nuestra aspiración es mover dinero e información de una manera que mueva al mundo. Nuestro objetivo es brindar un valor superior a nuestros clientes a través de tecnología de punta, innovación dirigida y excelencia en todo lo que hacemos.

Nuestros valores:

Gánate la confianza del cliente todos los días;

Crea con propósito;

Inspirar y alcanzar la excelencia;

Hacer lo correcto;

Cumpla con la promesa de un solo Fiserv;

Nuestros beneficios:

Reintegro por almuerzo

Plan Medico de Salud de primer nivel

Seguro de Vida

Reintegro de Gastos por Guardería

Kit Escolar

Día libre por cumpleaños;

Capacitación Constante

Programa interno de reconocimiento

Programa de Bienestar y Asistencia al Empleado

WellHub (Gympass)

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.