About the Role
The Product & Projects Operations role is a strategic position within the Delivery Merchant Operations team, focused on shaping and executing product strategies that improve the merchant experience across LatAm.
In this role, you will act as a key bridge between Product, LatAm Central Operations, and Commercial teams, identifying merchant and marketplace opportunities, translating operational insights and data into product recommendations, and supporting the rollout and adoption of new products and features across the region.
Beyond product initiatives, you will lead cross-functional strategic projects aimed at improving Merchant Quality, Growth, and Marketplace Experience, helping build scalable solutions and processes that deliver measurable business impact.
What You’ll Do
Influence product strategy through data and insights. Partner with Merchant Product teams and key stakeholders to identify opportunities, conduct data-driven analyses, and develop recommendations that help shape product solutions addressing key merchant and marketplace challenges.
Identify and prioritize product opportunities. Proactively identify new features, product improvements, and operational opportunities that can enhance merchant quality, growth, and experience. Assess potential impact and partner with Product and Operations teams to bring the most relevant solutions to LatAm.
Drive product launches and adoption. Partner with Product, Central Operations, and local teams to plan and execute product rollouts across LatAm, ensuring operational readiness, stakeholder alignment, adoption, and measurement of results.
Lead strategic cross-functional projects. Design and execute initiatives with cross-functional partners to improve processes, tools, and operational capabilities, from problem definition and analysis through implementation and scaling.
Measure impact and continuously optimize. Define success metrics, monitor product and project performance, identify opportunities for improvement, and translate learnings into actionable recommendations.
Build strong cross-functional partnerships. Develop productive relationships across Operations, Product, Commercial, Customer Support, Policy, Legal, and other relevant teams to scope, test, implement, and scale initiatives.
Communicate effectively with stakeholders. Maintain clear and timely communication on product launches and strategic initiatives, presenting recommendations, findings, results, and trade-offs to local, regional, and global stakeholders to support decision-making.
What You'll Need
Basic Qualifications
Minimum 3 years of professional experience in business consulting, operations, product operations, product management, project/program management, or a related field.
Strong analytical and problem-solving skills, with a data-driven approach to decision-making and experience working with reports, experiments, business metrics, or analytical models. Proficiency in SQL, Excel, and/or business intelligence tools.
Hands-on experience with AI tools in a professional environment, with demonstrated ability to use them to improve productivity, analysis, problem-solving, or execution.
Strong business judgment and communication skills, with the ability to translate complex analyses into clear, concise, and compelling insights and recommendations for different audiences.
Strong project or program management capabilities, with demonstrated ability to manage multiple initiatives simultaneously and deliver high-quality results in fast-paced and ambiguous environments.
Strong stakeholder management and influencing skills, with the ability to align cross-functional teams, navigate different priorities, and drive collaboration toward shared outcomes.
Preferred Qualifications
Experience in a high-growth technology company, startup, marketplace, or other fast-scaling environment.
Experience partnering directly with Product and Engineering teams to influence product roadmaps, launch new features, or operationalize product solutions.
Experience working across regional and global teams in a highly cross-functional environment.
Experience managing product launches or strategic initiatives across multiple markets.
Familiarity with marketplace, e-commerce, delivery, merchant, or platform-based business models.
About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- At least 3 years of professional experience in business consulting, operations, product operations, product management, project or program management, or a related field.
- Strong analytical and problem-solving skills, including experience with reports, experiments, business metrics, or analytical models.
- Proficiency in SQL, Excel, and/or business intelligence tools.
- Professional experience using AI tools to improve productivity, analysis, problem-solving, or execution.
- Strong business judgment and communication skills, including translating complex analyses into clear recommendations.
- Strong project or program management capabilities and ability to manage multiple initiatives in fast-paced, ambiguous environments.
- Strong stakeholder management and influencing skills across cross-functional teams.
- Experience in a high-growth technology company, startup, marketplace, or fast-scaling environment.
- Experience partnering with Product and Engineering teams to influence roadmaps, launch features, or operationalize product solutions.
- Experience working across regional and global teams in highly cross-functional environments.
- Experience managing product launches or strategic initiatives across multiple markets.
- Familiarity with marketplace, e-commerce, delivery, merchant, or platform-based business models.
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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