Product Portfolio Operations Manager Home Lending

Job Description
Are you passionate about transforming complex data and product strategies into compelling presentations that drive business impact? Join the Product Delivery team within Home Lending Infrastructure Product, where your expertise in executive communication, data analytics, and AI/ML will help shape the future of our products. As part of a dynamic, horizontal utility team, you'll collaborate across the organization to support strategic initiatives and deliver insights that matter. This is your opportunity to influence senior leaders and make a meaningful difference in how we deliver value to our customers. If you thrive in a fast-paced environment and love connecting the dots, we want to hear from you.
As a Product Portfolio Operations Manager (VP, Individual Contributor) on the Product Delivery team, you will primarily support our AI/ML Product Pillar within Home Lending Infrastructure Product. You will craft executive-level presentations and distill complex information into clear, actionable stories for all levels of the organization. Your role requires deep expertise in PowerPoint, advanced Excel skills, and a strong ability to synthesize data and key metrics. You'll leverage data analytics to uncover insights and support strategic decision-making, working closely with Product Owners and cross-functional teams to ensure our work supports Home Lending's strategic objectives. Familiarity with AI/ML and Home Lending is highly valued, as is your ability to ask insightful questions and drive clarity across the product landscape.
Job Responsibilities

• Craft and deliver executive-level presentations that effectively communicate complex data, analytics, and product strategies to diverse audiences.
• Demonstrate a keen understanding of diverse audiences-including governance groups, business stakeholders, C-suite executives, and mid to senior-level management-to tailor presentations and messaging that address their specific interests, priorities, and concerns.
• Conduct thorough research and analysis, and collaborate with key players to ensure the accuracy of information presented; proactively listen in meetings and follow discussions to gather insights, leveraging advanced Excel skills, reporting platforms, Confluence, and Jira/Align to collect and validate data for executive presentations.
• Apply data analytics to identify trends, measure performance, and support strategic recommendations within presentations.
• Maintain a proactive approach to understanding business goals, processes, and the competitive landscape within Home Lending.
• Continuously seek feedback and iterate on presentation materials to improve clarity and effectiveness.

Required qualifications, capability and skills,

• 3+ years of work experience in a fast-paced corporate environment, ideally in the financial services industry.
• Proven expertise in creating high-quality presentations using PowerPoint.
• Advanced Excel skills and experience applying data analytics to support business decisions.
• Strong analytical skills with the ability to synthesize complex information into clear, actionable insights.
• Excellent written and verbal communication skills, with a talent for storytelling and engaging diverse audiences.
• Self-motivated with a strong desire to learn and build relationships across various functions.
• Bachelor's degree required.

Preferred qualifications, capability and skills,

• Mortgage industry experience is a plus
• Familiarity with AI/ML concepts and their application within the financial services sector.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.