Job Title
In this role, you will work as a Business Analyst in the airline/travel domain, gathering and translating business requirements into functional solutions.
You will collaborate with customers and internal teams to drive data‑informed decisions, support product delivery, and contribute to continuous improvement across systems and processes.
In This Role You’ll
Gather, analyze, and document business requirements; translate them into functional specifications, user stories, and acceptance criteria.
Perform data analysis, root cause analysis, and impact assessment to support decision‑making and solution design.
Conduct stakeholder workshops and collaborate with customers, product, and engineering teams to define and refine solutions.
Support end‑to‑end delivery, including validation, user acceptance testing (UAT), and alignment across lifecycle stages.
Identify gaps and improvement opportunities, using analytics and insights to enhance processes and product outcomes.
Around 6+ years of experience as a Business Analyst, preferably in the airline or travel domain.
Strong understanding of airline systems such as reservations, inventory, ticketing, and Departure Control Systems (DCS).
Proficiency in data analysis using Structured Query Language (SQL) or other analytical tools, with strong problem‑solving skills.
Ability to communicate effectively, lead workshops, and translate technical concepts into business understanding.
Experience with Agile/Scaled Agile Framework (SAFe), stakeholder collaboration, and tools such as JIRA, Confluence, or similar platforms.
What we can offer you
🎯 A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.
Similar Jobs
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways. Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
