JOB SUMMARY
***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***
This job is accountable for the development and product management of a service and or analytic product within the organization with a unique focus on the applicable business unit. The incumbent is the primary point of contact to agile, large cross-functional teams on behalf of the customer to identify the product requirements for development. The incumbent is accountable for the product's ability to produce business value by focusing on the translation of strategy to agile execution. Oversees priority, scope and the validation of work that is required in order to deliver a quality product. Will need a deep understanding of the product, the market, business strategy and operating model. Accountable for the alignment with product management leadership, direct stakeholder involvement and support of the primary business objectives for the organization.
ESSENTIAL RESPONSIBILITIES
Contributes to streamlining the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team.
Manages, understands and supports prioritized Portfolio and Value Stream work by collaborating with stakeholders such as: Solution Architect, Business Architect, Product Manager and others to breakdown features into user stories. Act as a bridge to connect the product and development teams by translating the product manager's vision into business and functional requirements for the teams. This will allow the teams to work with a heavy focus on user outcomes. Key player in solution estimation.
Maintain a well groomed and prioritized backlog sufficient to support optimal team allocation for multiple (3+) Sprints including acceptance of stories and enforcing definition of ready and definition of done (backlog health). Recommend resolution paths to domain leadership when/if backlog health becomes insufficient.
Responsible for the acceptance of stories as “Done” from the team, ensuring that the stories have been developed, tested, and meet the defined acceptance criteria
Collaborate as needed with stakeholders (e.g. Product Management, business leads, etc.) in the creation, maintenance, and communication of the product vision, strategy, and roadmap. Represent the product in team or minor level governance meetings. Track and provide status to leadership. Perform work necessary with product managers to learn about what problems they are aiming to solve with the product.
Collaborate with external vendors to align roadmaps, ensuring delivery execution and scope alignment. Work on cross-functional teams, leveraging agile program and team metrics to drive success.
Contributes to the generation of a high-level release plan with the team. Continually re-prioritizes team's tasks based upon new information, discussions with stakeholders, and probability to drive business outcomes. Develop and maintain product delivery roadmap. Effectively communicate product release contents and expected product capabilities/behavior to stakeholders.
Write clearly defined user stories for new product features, issues and future enhancements. Work with the team to define and implement improvement stories that will increase the quality of the program.
Review, update and sign off on test scripts for both in-track and regression testing, ensuring full coverage of the user stories.
Other duties as assigned or requested.
EDUCATION
Required
Bachelor's Degree in Business Administration, Marketing, Healthcare Discipline, Information Management, or closely related field
Substitutions
None
Preferred
Master's Degree in Business Administration, Marketing, Healthcare Discipline, or Information Management
EXPERIENCE
Required
3 years experience in Product Ownership, Strategic Consulting or Design Thinking OR in Product Development & Management, Project/Program Management
3 years experience working with external clients/fostering positive relationships and outcomes
Preferred
- Understanding of Healthcare & Insurance Domain: Deep knowledge of enrollment processes, enrolled member lifecyle, regulatory requirements (e.g. HIPAA, ACA) and common industry challenges.
- Requirements Gathering & Elicitation: Demonstrated proficiency in various techniques to gather, analyze, and document user stories, epics, and acceptance criteria.
- Technical Understanding (Translational): Prior Experienced with addressing technical constraints and possibilities, and to effectively communicate technical concepts to business stakeholders and vice-versa.
- Business Value Articulation: Skill in identifying and articulating the business value of features and initiatives, ensuring alignment with Highmark’s strategic goals.
- Presentation & Facilitation: Skill in presenting product visions and developing content for presentations, leading meetings, and facilitation workshops.
- Active Listening & Empathy: Ability to listen to understand and to empathize with user and stakeholder needs.
- Data Analysis & Interpretation: Ability to leverage data to inform product decisions and measure success.
- Critical Thinking: Ability to analyze problems, breaking them down into management pieces, and propose effective solutions.
- Proactive Self-Starter Initiative: Demonstrated ownership to drive initiatives forward.
LICENSES or CERTIFICATIONS
Required
None
Preferred
Agile certification from a known vendor (Scrum.org, SAFe, Scrum Alliance, etc.)
SKILLS
Communication skills, ability to work in matrixed organization
Translate business requirements into technical specifications
Ability to "size" work for estimation / planning
Ability to serve as product owner for multiple teams / products
Ability to prioritze across stories / resources / teams / products
Agile methodology
Able to problem solve in conjunction with distilling research and applying to reach a relevant and beneficial solution
Languages (Other than English)
None
Travel Required
None
PHYSICAL, MENTAL AND WORKING CONDITIONS
Position Type
Office Based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$94,200.00Pay Range Maximum:
$151,000.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at [email protected]
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- US citizenship (must be US Citizen due to contractual/access requirements)
- Bachelor's Degree in Business Administration, Marketing, Healthcare Discipline, Information Management, or closely related field
- 3 years experience in Product Ownership, Strategic Consulting, Design Thinking, or Product Development & Management, Project/Program Management
- 3 years experience working with external clients and fostering positive client relationships
- Familiarity with Agile methodology (backlog grooming, user stories, definition of done/ready, sprint planning)
- Master's Degree in Business Administration, Marketing, Healthcare Discipline, or Information Management
- Understanding of Healthcare & Insurance domain (enrollment processes, member lifecycle, HIPAA, ACA)
- Requirements gathering and elicitation skills (user stories, epics, acceptance criteria)
- Translational technical understanding to communicate between technical teams and business stakeholders
- Agile certification from known vendor (Scrum.org, SAFe, Scrum Alliance, etc.)
- Skills in data analysis and interpretation to inform product decisions
- Presentation and facilitation skills for workshops and stakeholder meetings
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
