As a market leader offering incomparable, industry advancing patient record access via state-of-the-art search and recruit technology, NWEH stand for real discovery. Powered by our network of diverse patient populations, we go further, faster — to deliver true-to-life full service clinical trials. Our ever-growing decentralized tech enabled clinical trials business with industry dominating access to 20 million patient records, attests that we are world leaders in our field. Our model ensures broader, more diverse cohorts to better reflect real-world populations.
At NWEH our focus isn’t just about technology; it’s about reshaping how clinical trials are designed and delivered in the UK and beyond.
Job purpose
The Product Owner is responsible for turning product strategy into effective, high-quality delivery for a single platform (either ConneXon or FARSITE).
Working closely with the Head of Product, Business Analysts, and delivery teams, the Product Owner translates approved roadmap priorities into delivery-ready backlogs, supports clear and well-understood requirements, and plays an embedded role within the agile team to enable predictable, sustainable delivery.
The Product Owner is a core member of the scrum team, ensuring delivery discipline while supporting continuous improvement and ensuring commercial and user priorities are executed effectively.
Key Responsibilities
Own and maintain the product backlog for the assigned platform (ConneXon or FARSITE).
Work from roadmap priorities, business cases, and business requirements provided by the Head of Product.
Collaborate closely with Business Analysts to define clear user stories and acceptance criteria, refined through collaborative practices such as backlog refinement and three-amigos discussions.
Act as a dedicated member of the scrum team, attending and actively participating in all agile ceremonies (stand-ups, sprint planning, sprint reviews, retrospectives).
Work day-to-day with users, developers, testers, and analysts to clarify requirements and assist in resolving delivery blockers in partnership with the Scrum Master.
Support release readiness for the assigned platform, working with Release Management and Test Leads where applicable.
Ensure validated client, user, and customer feedback is translated into delivery-ready backlog items aligned to roadmap priorities.
Track sprint progress, delivery metrics, and quality, working with the team to support continuous improvement.
Balance speed, quality, and sustainability of delivery in line with the platform’s risk profile.
Run and facilitate the Product Change Board, triaging, assessing and prioritising change requests and ensure approved changes are promptly and accurately represented in the backlog.
Skills and Experience
Essential
- Experience as a Product Owner within a cross-functional software development team.
- Strong exposure to agile delivery methods and practices.
- Proven track record of translating client, user, and customer needs into valuable product features.
- Ability to work effectively with both technical and non-technical stakeholders.
Desirable
- Degree-level education, ideally in a technical or related subject.
- Experience working on software or technology-led products.
- Experience or knowledge of systems validation
- Certified Scrum Product Owner (or equivalent).
- Experience working in complex, data-driven, or regulated environments.
Success Measures & Deliverables
Success will be measured based upon the following:
- Percentage of backlog aligned to agreed roadmap priorities.
- Sprint delivery predictability (planned vs completed work, trend over time).
- Balance of planned vs unplanned work.
- Release quality and stability.
- Quantifiable user satisfaction measures for the assigned platform (e.g. surveys, feedback trends, interviews).
- Evidence of positive contribution to team effectiveness and continuous improvement.
Benefits:
- 27 days annual leave increasing with length of service.
- Hybrid working policy
- Flexible working hours
- Health cash plan
- Wellbeing support
- Life assurance
- Stakeholder pension scheme
- Positive and supportive environment
- Access to training resources
Reporting to: Head of Product
Location: Office based in Greater Manchester – Bright Building, Manchester Science Park, flexible office/home-based arrangements are available.
Hours of work: 37.5 hours in total, flexible office hours are available.
Top Skills
What We Do
For over a decade, we have been recognised as the leading experts in decentralising clinical trial delivery, prioritising patient care to enhance patient experiences and improve safety. We take the pressure off with our advanced technology and services that support the planning, execution, and analysis of clinical trials, ensuring trials are conducted efficiently to build real-world evidence grounded upon structured, accurate data.
