Product Analyst (ZoneBilling)

About Zone & Co
Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the Oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more.
Zone helps over 3,000 companies worldwide work smarter, faster, and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe, and Asia Pacific.
Job Summary

We're looking for a driven, detail-oriented professional to play a key role in developing and improving our ZoneBilling product. In this cross-functional role, you'll work with product, development, and services teams to translate customer needs into scalable features. This role requires a skilled, self-motivated, and flexible candidate who is a quick learner with exceptional communication skills to collaborate effectively with cross-functional remote teams. The Product Analyst will be responsible for translating clients' NetSuite requirements into actionable product feature requests, creating robust documentation, and becoming a subject matter expert on ZoneBilling.

Product Analyst Responsibilities:

• Collaborate closely with the Product Owner to formulate and document functional requirements for product enhancements.
• Work with Professional Services and customers to scope, document, and help solve technical and business challenges.
• Collaborate with cross-functional stakeholders to identify gaps and evaluate new feature requests.
• Communicate regularly with Development teams to track progress and flag blockers.
• Project manage complex initiatives and assist with backlog refinement.
• Participate in solution architecture discussions with Product and Development team members.
• Serve as the ZoneBilling subject matter expert for all billing-related matters.
• Create detailed documentation, including user and admin guides, functional diagrams, and internal technical knowledge base articles.

Requirements

• Bachelor’s degree or equivalent experience.
• NetSuite experience, ideally with operational involvement in Order-to-Cash and Finance processes.
• 3+ years of experience as a Product Analyst or in a similar functional role, with a proven track record of scoping and analyzing large bodies of work.
• Expertise in ERP and CRM systems—functional and/or technical experience with cloud-based ERPs, CRMs, and related platforms.
• Ability to create clear, concise, and comprehensive documentation.
• Experience with Agile methodologies, including story grooming, sizing, and other preparatory activities.
• Strong communication skills, with the ability to interface effectively with all levels of management.
• Experience working directly with development teams.
• Basic understanding of software APIs.
• Highly driven and self-motivated; able to take initiative and work independently, while knowing when to ask for help.
• A team player with exceptional organizational skills and the ability to “manage up.”

Would-be-awesome-but-not-required:

• FinTech experience with banking and payment applications
• Project management experience
• Enterprise software implementation experience
• Basic knowledge of SuiteScript or javascript
• Ul or UX design experience

Benefits
At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.
Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.