Product Owner

Location: U.S. remote. Candidates must live in the United States and be able and willing to work within Eastern, Central, Mountain, or Pacific time zones.

Base Salary: $95,000 -$105,000 dependent upon experience

Mighty Citizen is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of color, LGBTQ and non-binary, veterans, parents, and individuals with disabilities to apply. If you need reasonable accommodation at any point in the application or interview process, please let us know.

As an integral part of our Client Services team and Project Management Office, you serve as the strategic anchor for a multi-year, multi-million-dollar contract with a long-standing government partner. In this role, you hold holistic accountability for the end-to-end vision, strategy, and technical delivery of a complex web application development initiative. You bring exceptional, high-touch relationship management and a collaborative leadership style that builds trust across technical teams and agency stakeholders alike. Naturally strategic and solutions-forward, you leverage a strong technical foundation to navigate complex requirements, remove roadblocks, and guide critical initiatives from concept to execution.

Mighty Citizen is the improvement agency. We advance mission-driven organizations through strategic thinking, engaging creative, and digital transformation. We help associations, universities, nonprofits and government agencies increase their impact and improve the world ‌by creating deeper connections with their audiences.

• You will lead and mentor a dedicated project management team, comprised of a Project Manager and a Project Coordinator, while guiding a multi-disciplinary delivery team of developers, UX designers, visual designers, and digital marketers. 
• Collaborate with the Project Manager to manage the strategic direction of the project, tracking progress against our roadmap. 
• Work directly with client stakeholders at a large government agency to align on future or new requirements and recommend how to implement them in the roadmap. 
• Define, own, and maintain the multi-year product roadmap, translating complex and evolving client goals into executable release cycles and technical milestones.
• Inspire and lead a cross-functional team with a proactive, solutions-forward attitude.
• Partner with the Project Manager to monitor workload, budget, risk mitigation, and timeline adherence across technical and non-technical contract tasks. 
• Collaborate with the Project Manager to lead Agile ceremonies—driving sprint planning, backlog grooming, user story creation, acceptance criteria definition, and sprint reviews.
• Ensure seamless alignment across all contract tasks and activities, integrating custom application development with user research findings, marketing analytics dashboards, and documentation deliverables.
• Author and execute a comprehensive Knowledge Transfer Plan to ensure system sustainability, client enablement, and smooth long-term transition protocols.
• Support the project team in resource planning and resource management conversations. 
• Serve as the primary strategic product partner for key government stakeholders, preserving and growing a trusted long-term agency relationship through active listening and high responsiveness.
• Refine and lead clear reporting frameworks, regular status updates, and milestone presentations for client executives and agency leadership.
• Pragmatically navigate evolving government requirements and policy changes, balancing client expectations and scope adjustments with contract commitments and resource health.

Unless specifically noted, not every expectation is required to be qualified for this role. We are looking for a combination of this skill set. If you have many of these skills, but not all of them, please feel free to apply.

• 7+ years as a product owner or senior project manager on digital projects.
• Project Management Professional (PMP) or PMI Agile Certified Practitioner (PMI-ACP) certification is strongly preferred.
• Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) accreditation is ideal, but not required.
• A bachelor’s degree or equivalent work experience.
• Proven experience leading complex, multi-year government or public sector digital projects.
• Solid technical foundation with strong comprehension of custom application architecture, web development technologies, APIs, and modern deployment pipelines.
• Experience overseeing projects that bridge custom software development with user research, digital marketing analytics, and formal technical writing.
• Deep knowledge of Scrum/Agile practices, tools (Jira, Confluence, etc.), and product management frameworks.
• Experience managing or directing project management staff (e.g., PMs, Project Coordinators) and leading multi-disciplinary implementation teams.
• Exceptional high-touch stakeholder management, negotiation, and communication skills suited for high-stakes account governance.
• Expertise managing:
• • Project Roadmaps.
  • Project budgets and scope expectations for a large multi-year project. 
  • Resource allocation.
  • Customer requirements.
  • Internal teams across disciplines and experience levels.
  • Complex project schedules.
  • Multiple duties in a fast-paced agency environment. 
  • Managing remote teams.
• Working knowledge of web application development, including familiarity with best practices and standards related to writing for the web, user experience design, search engine optimization, Content Management Systems, and HTML/CSS.
• Excellent written, verbal, and presentation skills with a proven ability to build strong relationships across internal teams and external clients.
• Proven track record of managing competing priorities, meeting tight deadlines, and working accurately with minimal supervision.
• Collaborative, positive leader who works seamlessly across cross-functional teams.
• Naturally curious problem-solver eager to take ownership, propose workflow improvements, and jump in to support the team.
• Proficiency with Google Workspace (Drive, Chat, Gemini), Microsoft 365 (SharePoint, Teams), and project tools like Jira and Teamwork; QuickBooks experience preferred.
• Ability to travel from time to time to help with events (no more than 5% travel expected).

These job performance metrics are company-wide and align with Mighty Citizen’s core values. Upon hired, your direct supervisor will provide any additional individual job performance metrics to ensure clarity in your role’s specific expectations and measurable outcomes.

• Delivers high-quality work and a high level of communication within the constraints of a project.
• Receives positive reviews and feedback from peers and those you manage.
• Brings creative and innovative ideas to the team.
• Meets department expectations like deadlines, managing project hours, etc.
• Efficiently manages or tracks time regularly and accurately.
• Stays up-to-date on trends and regularly contributes new ideas on how Mighty Citizen can improve.
• Communicates clearly and effectively.
• Collaborates well with others.
• Maintains a positive attitude with team members and clients.
• Consistently provides value and contributions in meetings.

We want our hiring process to be fair, equitable, and positive for all candidates. And we want to have a great hire at the end of it! Typically, it takes a final candidate 4-8 weeks to complete our hiring process. In today’s market, we know that is slower than most companies, but it’s important to us that we all come out better for it in the end. Here’s a look at the general timing of our hiring process:

• 2-4 business weeks: Collect resumes
• 1 business week: Initial phone interviews (30 minutes) with 5-10 candidates
• 1-2 business weeks: Virtual interview (60 minutes) with 3-5 candidates
• 1-2 business weeks: Third, and likely final, virtual interview (60 minutes) with 2-3 candidates
• 1 business week: Check references, official offer, and negotiation

• Competitive salary
• Flex schedules
• Medical insurance
• Fully paid dental & vision insurance
• Fully paid disability & life insurance
• Generous PTO
• Paid time off for appointments
• All staff winter break at the end of the year
• 401k with match
• Additional PTO / pay at employment milestones
• 4-week sabbatical as 10-year benefit
• Paid time off for volunteering
• Paid parental leave
• Bereavement leave
• Profit-sharing
• Referral bonus
• Professional development budget
• Cross-team mentorship

Please be aware of potential scams. All positions posted on Linkedin, Indeed.com, or any other job site are managed through Mighty Citizen and our recruitment software, Breezy, or through select recruiting partners. We will never ask you to call us after business hours or request direct deposit information directly after an offer.

For inquiries or concerns about a job posting or representative at Mighty Citizen, please contact us.