The Role
Owns the discovery, definition, delivery, performance, and lifecycle of products in the Payments portfolio. Responsibilities include gathering and translating requirements into user stories, managing the product backlog, prioritizing features, collaborating with Agile delivery teams, monitoring product performance and user behavior, mitigating delivery risks, ensuring compliance, and aligning stakeholders around customer and business value.
Summary Generated by Built In
We are looking for an experienced Product Owner who is passionate about building products that customers love and will take full accountability for the discovery, definition, delivery and performance of products and services in the Payments portfolio.
You will be responsible for understanding and meeting the needs of your users and driving the successful execution of software delivery to deliver user value and commercial success.
Through creative thinking, an evidence-based approach, ruthless prioritisation and a keen focus on user and business value; you will create buy-in for the product development internally and externally, working effectively with your Agile delivery teams and wider business stakeholders.
To do this, you’ll build a deep understanding of the users of your products.
We are looking for a strong all-rounder who has experience as a storyteller, customer requirement gathering, technical liaison, user experience development, data analytics and service readiness.
Key Responsibilities
- Work with the Product Manager to translate the product vision into clear, achievable and value-driven goals for the team.
- Maximise product value by understanding customer, market and business needs and ensuring these are reflected throughout development.
- Gather, analyse and communicate requirements using techniques such as user journey mapping, process mapping, use cases and user story mapping.
- Translate customer requirements, business objectives and technical solutions into clear, detailed and actionable user stories.
- Own and manage the team backlog, ensuring priorities are understood, appropriately estimated, up to date and aligned with delivery timescales.
- Collaborate effectively with development and cross-functional teams to communicate product requirements, support decision-making and drive successful delivery.
- Identify and manage product delivery risks alongside the Delivery Manager, resolving or mitigating issues wherever possible.
- Define product success measures, monitor performance and user behaviour, and use insights to support continuous improvement and optimisation.
- Manage the full product lifecycle from initial requirements and development through to delivery, compliance, optimisation and ongoing maintenance.
- Build strong relationships with internal and external stakeholders, manage expectations and support organisational readiness for new products through education, communication and product information.
Skills, Knowledge & Expertise
- Develop a strong understanding of customer and market needs, championing these throughout product development and delivery.
- Demonstrate experience in opportunity, problem and solution discovery, with a strong understanding of user experience and customer-focused product design.
- Develop commercially valuable products that meet user needs and contribute to positive customer and business outcomes.
- Effectively plan, prioritise and manage product feature backlogs while contributing to the development and evolution of the product roadmap.
- Analyse product, user and financial data using business intelligence tools to support informed product decisions.
- Influence and collaborate effectively across cross-functional teams, including Marketing, Sales, Engineering, Service and Customer Success, with strong presentation, organisational and time management skills.
- Work effectively within an agile product development environment, using approaches such as hypothesis development, prototyping, usability testing and customer feedback to continually improve products.
- Maintain an understanding of relevant legal and compliance requirements, including GDPR, with experience in EdTech and payment solutions considered desirable.
About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.
Skills Required
- Experience working as a Product Owner or in a comparable product management role
- Experience with opportunity, problem, and solution discovery
- Understanding of user experience and customer-focused product design
- Experience gathering, analyzing, and communicating customer and business requirements
- Experience managing and prioritizing product feature backlogs
- Experience translating requirements into user stories and acceptance criteria
- Experience using product, user, and financial data to support product decisions
- Experience working in an Agile product development environment
- Ability to collaborate and influence cross-functional teams and stakeholders
- Strong presentation, organizational, and time-management skills
- Understanding of relevant legal and compliance requirements, including GDPR
- Experience in EdTech and payment solutions
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The Company
What We Do
ParentPay Group is a leading European EdTech company that provides an integrated ecosystem of technologies for educational institutions. Their services include data management, cashless payments, parent engagement, meal management, and library systems. Their mission is to streamline administrative tasks for schools, allowing educators to save time and focus on teaching and supporting students, ultimately aiming to create more time for learning.
