Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
About the role:
We’re seeking a highly skilled, self-driven Product Owner to take ownership of specific areas of our core fraud and disputes product in a fast-paced, high-growth FinTech SaaS environment. This is a demanding role that requires someone who can hit the ground running by independently authoring Acceptance Criteria for developers and testers, becoming a recognized product SME in assigned domains, and operating as a fully engaged member of our Scrum team.
You will be expected to work autonomously, maintain a high-velocity output, and bring deep expertise in Reg E, Reg Z, and major card network rules (Visa, Mastercard, Amex, Pulse) to your work every day. If you thrive under pressure, take pride in precise written communication, and are passionate about the fraud and disputes space, this role offers a unique opportunity to make a significant impact.
Responsibilities include:
- Partner with other Product Managers to ideate, write and groom user stories for feature-driven projects and product work.
- Regularly communicate with the Product Lead potential blockers and product work status.
- Pair with Product Delivery Manager to anticipate necessary changes and tradeoffs to scope of work.
- Partner with Engineering to ensure clarity in requirements for software tickets
- Manage, maintain and protect scope of product work to ensure timely, effective delivery of new and iterative functionality.
- Independently author Acceptance Criteria (AC) for user stories and software tickets, providing clear, self-sufficient documentation that enables developers and testers to implement and validate changes to our core product without requiring additional guidance.
- Develop deep subject matter expertise (SME) in assigned product areas, serving as the go-to resource for answering internal and external questions, providing internal training, and supporting team members on those product domains.
- Operate as an active, engaged member of a Scrum team—participating in sprint ceremonies including planning, daily standups, reviews, and retrospectives—while maintaining a high-velocity output in a demanding, fast-paced environment.
- Apply expertise in Regulation E and Regulation Z to ensure product features and requirements remain compliant with applicable consumer financial protection laws and card network rules.
Required Qualifications:
- 5+ years of experience in the Fraud and Disputes space, with demonstrated knowledge of consumer financial products and chargeback/dispute resolution processes.
- Demonstrated ability to lead cross-functional efforts through expertise, influence, with broad working knowledge across the end-to-end fraud and disputes lifecycle.
- A minimum of 1-2 years of Agile experience.
- Excellent written and verbal communication skills, with the ability to tailor information and style to different audiences including senior leadership. Comfortable with autonomy and ambiguity; able to self-direct work and deliver results independently in a high-demand, fast-paced environment without close supervisor.
- Working knowledge of Regulation E and Regulation Z.
- Demonstrated capacity to develop deep subject matter expertise in assigned product areas and serve as a knowledge resource for internal teams, including training and supporting colleagues.
Preferred Qualifications:
- Experience working on SaaS products.
- Relevant degree or equivalent practical experience.
- Experience using data to identify insights and inform product decisions.
- Track record of delivering results through influence and negotiation across multiple levels of the organization.
- Understanding of product management tradeoffs and experience following a product roadmap.
Skills Required
- 5+ years of experience in the fraud and disputes space, including consumer financial products and chargeback or dispute resolution processes
- Ability to lead cross-functional efforts through expertise and influence across the end-to-end fraud and disputes lifecycle
- 1–2 years of Agile experience
- Excellent written and verbal communication skills, including tailoring communication to senior leadership
- Ability to work autonomously, self-direct, and deliver results in a fast-paced, ambiguous environment
- Working knowledge of Regulation E and Regulation Z
- Ability to develop subject matter expertise and train and support internal teams
- Experience working on SaaS products
- Relevant degree or equivalent practical experience
- Experience using data to identify insights and inform product decisions
- Track record of delivering results through influence and negotiation across organizational levels
- Understanding of product management tradeoffs and experience following a product roadmap
What We Do
Quavo is a leading technology partner and strategic advisor, helping financial institutions (FIs) build trust-driven customer relationships through faster, more transparent dispute resolutions. Our mission is to restore financial trust by simplifying fraud and disputes. Quavo's award-winning technology automates the entire dispute lifecycle, from intake to resolution. FIs can pair this end-to-end solution with our expert-led back-office investigation team in one turnkey managed service. Scalable for institutions of all sizes, Quavo’s solutions reduce losses, ensure compliance, and enhance customer loyalty.
