About the role
ShiftCare builds care management software that helps NDIS, aged care, home care, and disability support
providers roster staff, coordinate clients, and run their businesses. We're growing fast, and we're looking for a
proactive, detail-oriented Product Owner to join our Product team.
This is a hands-on role for someone with a couple of years of product or delivery experience who wants to grow.
You'll own a well-defined slice of the backlog end to end, turning customer needs and business goals into clear,
well-scoped work in Linear, and partnering closely with engineering, design, and go-to-market teams to ship it.
You'll have plenty of support and room to develop, while taking real ownership of the features you drive.
What you'll do
• Own and groom the backlog. Maintain a healthy, well-prioritised backlog in Linear by writing clear user
stories, acceptance criteria, and requirements, and keeping issues, projects, and cycles up to date so the team
always knows whats next and why.
• Prioritise with purpose. Help shape the roadmap by weighing customer feedback, support trends, and
business objectives to prioritise features, enhancements, and bug fixes for your area.
• Drive delivery. Run sprint planning, backlog refinement, reviews, and retrospectives. Partner day-to-day with
engineering and design to keep work unblocked and moving, and make scoping calls as questions come up.
• Stay close to customers. Gather and synthesise feedback through support conversations, user testing, and
direct customer contact so the team stays grounded in real pain points, especially the needs of care providers
and support workers.
• Measure and learn. Track how features perform (adoption, engagement, retention) and use what you learn
to inform what to build, improve, or retire.
• Coordinate launches. Support smooth releases by writing release notes, preparing internal teams, and
making sure customer-facing and support teams are ready.
• Keep things clear. Maintain crisp product documentation, including user stories, requirements, release notes,
and FAQs, so every stakeholder stays aligned.
Requirements
About you
• 2 to 5 years', experience in product management, product ownership, project management, or a closely
related delivery role, ideally in B2B SaaS.
• Comfortable with Agile. You've worked in Scrum or Kanban teams and understand backlog management,
sprints, and iterative delivery. Hands-on experience with Linear (or similar tools like Jira, Asana, or Trello) is a
strong plus.
• Strong communicator. You can translate between customers, business stakeholders, and engineers, and
write requirements that leave little room for ambiguity.
• Detail-oriented and organised. You juggle multiple priorities, keep the backlog tidy, and consistently follow
through.
• Customer-minded. You're genuinely curious about users'; problems and enjoy turning messy feedback into
clear, actionable work.
• Collaborative and coachable. You work well across teams, welcome feedback, and are eager to grow as a
product professional.
• Bonus: exposure to the care, health, or disability sector, or experience with analytics tools and basic data
analysis.
Benefits
Why ShiftCare
• Real ownership early, driving features that directly impact how care providers run their day.
• Hybrid working from our Sydney base, with flexibility around how you do your best work.
• A supportive, fast-moving product team with genuine room to grow into a senior product role.
• The chance to build software that makes a tangible difference in people's care.
If you're driven, curious, and ready to take real ownership of a product area, we'd love to hear from you.
Skills Required
- 2 to 5 years' experience in product management, product ownership, project management, or a closely related delivery role (ideally B2B SaaS).
- Comfortable with Agile methodologies; experience in Scrum or Kanban and backlog management.
- Strong written and verbal communication; able to write clear requirements and translate between customers, business, and engineers.
- Detail-oriented and organised; able to manage multiple priorities and keep backlog tidy.
- Customer-minded: gather and synthesise customer feedback through support, user testing, and direct contact.
- Collaborative and coachable; works well across teams and welcomes feedback.
- Hands-on experience with Linear or similar tools (Jira, Asana, Trello).
- Exposure to the care, health, or disability sector.
- Experience with analytics tools and basic data analysis.
What We Do
ShiftCare software makes home care more efficient. From shared client profiles and team organisation, to simplified billing, we enable service providers to deliver higher standards of care, and grow their business. https://linktr.ee/shiftcare ShiftCare has several advantages that make it highly suitable for Australian Health Services providers: 1. Less time to manage rosters, staff and clients 2. Taking the complexity out of managing many patients with different care requirements and billing rates 3. Integration with National Disability Insurance Scheme (NDIS) means less time to submit claims and faster payments 4. Connecting data between patients, shifts, time sheets and billing, eliminating duplication, errors and revenue leakage 5. Automated notifications (SMS or email) to staff when a shift is confirmed, changed or cancelled, improving the communication between staff and management >>> If you need to change the way you manage staff and bill your clients, please get in touch to arrange a free trial of ShiftCare. >>> ShiftCare Roster staff. Manage clients. Fetch payments. https://shiftcare.com
