Commercial IT Product Owner
Location: Shanghai, China
Function: Information Technology
Reports To: Senior Manager, Commercial IT
What You Will Do
The Commercial IT Product Owner is responsible for maximizing business value delivered through Salesforce ecosystem under commercial domain.
This role serves as the primary liaison between Commercial business stakeholders and technology delivery teams, ensuring business needs are translated into prioritized product backlogs, scalable capabilities, and measurable outcomes. The Product Owner will define product vision, manage demand intake, prioritize enhancements, and drive digital transformation initiatives supporting Sales, Marketing, Pricing, Service, and Customer Operations. Salesforce CRM, Quotation, Opportunity Management, Lead Management, Pricing, and Commercial processes are key functional domains within scope.
Key Responsibilities
Product Strategy & Roadmap
- Define and maintain the product roadmap aligned with Commercial business objectives.
- Partner with business leaders to identify opportunities for process optimization, automation, and digital transformation.
- Translate strategic initiatives into actionable product enhancements and delivery plans.
- Drive adoption of product operating model and value-based prioritization.
Demand & Backlog Management
- Own and prioritize the product backlog.
- Evaluate business requests and enhancement demands based on business value, complexity, and strategic alignment.
- Lead backlog grooming sessions and sprint planning activities.
- Ensure requirements are clearly documented and ready for development.
Business Partnership
- Serve as the primary point of contact between Commercial business stakeholders and IT teams.
- Facilitate workshops to gather requirements and clarify business needs.
- Challenge and refine requirements to focus on business outcomes rather than system changes.
- Build strong relationships with Sales, Marketing, Service, Pricing, and Commercial Operations teams.
Salesforce & Commercial Capabilities
- Own end-to-end business capabilities within Salesforce CRM, Quotation, Customer Management, Pricing, Opportunity Management, and related Commercial platforms.
- Continuously improve system usability, business processes, and user experience.
- Drive harmonization and standardization of commercial processes across regions where applicable.
- Partner with Solution Architects to evaluate solution options and technology investments.
Agile Delivery
- Create and manage user stories with clear business acceptance criteria.
- Participate in sprint planning, reviews, backlog refinement, and release activities.
- Validate delivered functionality and approve business acceptance.
- Ensure solutions meet business objectives and customer expectations.
Change Management & Adoption
- Drive stakeholder engagement and user adoption.
- Support training, communications, and rollout activities.
- Monitor product performance, user feedback, and adoption metrics.
- Foster a continuous improvement culture.
Qualifications
Education
- Bachelor's degree or above in Business, Information Systems, Computer Science, or related disciplines.
Experience
- Experience: 8 +years of experience in Agile product management or as a technical business analyst/technical architect.
- Technical Depth: 5+ years of experience with Salesforce Sales Cloud
- Technical Acumen: Deep understanding of the Software Development Life Cycle (SDLC) and familiarity with tools like Jira, Azure DevOps, or Trello.
- Soft Skills: Exceptional communication, analytical thinking, and the ability to say "No" to low-value stakeholder requests while maintaining professional relationships.
- Architecture Background: Proven ability to design enterprise-level implementations and manage complex integrations using middleware or APIs.
- Agile Leadership: Experience leading Scrum ceremonies and managing backlogs in tools like Jira or Azure DevOps.
Preferred Experience
· Certifications (Preferred): Certified Scrum Product Owner or SAFe Product Owner/Product Manager AND Salesforce certifications such as Sales Cloud Consultant or Application/System Architect.
Skills Required
- Bachelor's degree or above in Business, Information Systems, Computer Science, or a related discipline
- 8 or more years of experience in Agile product management, technical business analysis, or technical architecture
- 5 or more years of experience with Salesforce Sales Cloud
- Deep understanding of the Software Development Life Cycle
- Experience with Jira, Azure DevOps, or Trello
- Exceptional communication and analytical thinking skills
- Ability to prioritize business value and reject low-value stakeholder requests professionally
- Experience designing enterprise-level implementations and managing complex integrations using middleware or APIs
- Experience leading Scrum ceremonies and managing product backlogs
- Certified Scrum Product Owner or SAFe Product Owner/Product Manager certification
- Salesforce Sales Cloud Consultant or Application/System Architect certification
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
