Responsibilities
- Product Strategy & Vision: Define and own the overall product vision, strategy, and roadmap, aligned with company goals and market opportunities.
- Cross-functional Leadership: Act as the bridge between sales, marketing, engineering, and customer support, ensuring product decisions balance commercial and technical needs.
- Engineering Collaboration: Represent product in engineering meetings, working closely with developers to prioritise features, resolve trade-offs, and ensure timely, high-quality delivery.
- Market & Customer Insight: Conduct customer research and competitive analysis to identify opportunities, shape features, and drive adoption.
- Go-to-Market Partnership: Work with marketing and sales teams to ensure successful product launches, positioning, and sales enablement.
- Data-Driven Decision Making: Define KPIs, analyse usage and adoption metrics, and continuously optimise the product based on insights.
- Team Building: Build and lead a high-performing product team as the function scales.
What We’re Looking For
- Fluent English: You should be fluent in both written and spoken English.
- Experience: 5+ years in product management/ownership, ideally within SaaS, eCommerce, logistics, or marketplaces.
- Technical Fluency: Strong experience working closely with engineering teams; ability to understand software architecture, APIs, and development workflows.
- Commercial Acumen: Background in sales/marketing, with proven ability to align product strategy with revenue growth and customer needs.
- Leadership: Ability to influence, inspire, and build consensus across technical and non-technical stakeholders.
- Execution: Proven track record of delivering complex digital products from concept through to launch and growth.
- Analytical & Strategic: Data-driven mindset with the ability to zoom out on vision while drilling down into detail.
- Communication: Excellent written and verbal communication skills, able to represent product both internally and externally.
- Familiarity with agile development, product discovery, and roadmap prioritisation frameworks.
- Previous leadership of a product team in a scaling SaaS company.
Top Skills
What We Do
Welcome to ParcelHero - the UK's favourite international parcel delivery service! ParcelHero is renowned for being an outstanding UK courier and international parcel courier because we don't compromise on service - despite having the cheapest prices of any UK courier. By bringing together the worlds' biggest and most reputable carriers under one roof we provide you with a superior and comprehensive portfolio of cheap courier services that you can really trust to deliver! Our reliable delivery services are available to over 220 countries worldwide and include: Express, economy, timed and same-day delivery courier options to suit every budget. ParcelHero offers the fastest transit times of any online courier services and we can collect from most countries same day - all you need to do is tell us your requirements. We even help you produce the shipping documents you need in only a few clicks. However, ParcelHero is much more than the cheapest parcel delivery company in the UK. Our exceptional customer service is what really sets us apart from our competitors. You don't need to be a shipping expert to make use of ParcelHero's delivery services because our customer service team are all experts in their field and their wealth of industry knowledge is available to you if you have any questions about your parcel delivery. Unlike many other online parcel delivery services, you can also contact ParcelHero via telephone - and you can rest assured that ParcelHero staff are always professional, polite and friendly - no matter what your query may be. But don’t just take our word for it, check our reviews on the independent website TrustPilot. If you need a reliable service that's quick, cost effective and easy to use, and that can give you expert advice when you need it, then you don't just need a cheap parcel delivery company, you need a ParcelHero!
