Product Owner - Infrastructure

NEP Group is a world leader in live and broadcast production services, supporting premier events across sports, entertainment, and live events.

NEP's TFC* Department is building the next generation of software-defined networking and orchestration capabilities for global broadcast, live events, and media production. Our Shift platform enables real-time broadcast network fabrics, cloud-native infrastructure, and wide-area production environments that need to perform reliably in some of the most demanding production settings in the world.

*Total Facilities Control

NEP Australia is currently looking for a Product Owner Network & Infrastructure to join our team at the Andrew’s HUB in Southbank!

As Product Owner for infrastructure, you will play a key role in turning strategic vision into clear priorities, practical requirements, and high-quality platform releases. You will work closely with product leadership, architecture, engineering, infrastructure, commissioning, and support teams to ensure Shift continues to evolve as a reliable, scalable, and field-ready platform.

This is a hands-on product ownership role for someone who enjoys working at the intersection of networking, cloud-native platforms, broadcast technology, and agile software delivery.

Turning vision into delivery

You will support the strategic direction set by the VP, Platform Infrastructure & Networking and help translate the Shift roadmap into clear, actionable delivery plans.

You will also work closely with the Team Lead – Platform Infrastructure & Security to support the product vision for platform infrastructure, including reliability, security, automation, Kubernetes platform services, and operational tooling.

In practice, this means helping teams understand what needs to be built, why it matters, and how success will be measured.

Managing and shaping the product backlog

You will manage and maintain the product backlog for Shift platform capabilities, integrations, and technical enablement work.

This includes:

• Creating, refining, and prioritising user stories, epics, and acceptance criteria
• Making sure requirements are clear, testable, and understood by engineering teams
• Capturing API behaviours, observability needs, operational workflows, and field-readiness requirements
• Balancing new feature development with technical improvements, reliability, security, and scalability
• Removing ambiguity quickly so teams can keep moving

You will work with infrastructure, automation, and SRE teams to ensure the backlog includes the platform foundations needed for production use, such as:

• Infrastructure-as-code
• GitOps workflows
• CI/CD enablement
• Environment provisioning
• Observability and alerting
• RBAC and policy controls
• Runbooks and operational handover
• Resilience, performance, and recovery requirements

You will also support post-incident reviews by making sure learnings are captured, prioritised, and followed through.

Agile delivery, planning, and release management

You will work closely with the Scrum Master, engineering leads, and delivery teams to support effective agile ways of working.

This includes refinement, sprint planning, reviews, retrospectives, release planning, and transparent progress reporting. You will help teams understand priorities, manage trade-offs, and keep delivery focused on quality, value, and operational readiness.

• 3+ years’ experience as a Product Owner or Product Manager in a software environment.
• Strong understanding of Agile delivery practices
• Technical fluency with API-first products, microservices, Kubernetes, CI/CD, and core DevOps/SRE practices.
• Working knowledge of networking
• Excellent written and verbal communication skills; strong stakeholder management and the ability to negotiate priorities across teams.

• Experience in broadcast/IP-based media workflows and/or live production environments, including familiarity with standards such as SMPTE ST 2110 and NMOS.
• Exposure to network operating systems (NOS), disaggregated/open networking, or integration with OEM/ODM networking vendors and hardware SDKs.
• Familiarity with service-provider routing and traffic engineering (TE) concepts and protocols.
• Comfort reading/writing OpenAPI/Swagger definitions; experience defining telemetry and API contracts.
• Familiarity with infrastructure automation, GitOps, observability, and operating platforms requiring 24x7 reliability with strong testing and release discipline.

NEP believes that, first and foremost, the efforts of our people are what contribute to our successes. We offer a range of benefits that assist our team in their professional development and wellbeing, including:

• Salary continuance insurance
• NEP Days – additional 5 days of leave per year (conditions apply)
• NEP Travel benefits & discounts including Qantas Club Membership
• Discounts through Employment Hero Work app
• Employee Assistance Program

This is a full-time role and is a unique opportunity for the right person. So if you want to be part of a global company working on cutting-edge technical solutions, apply today!

Only shortlisted candidates will be contacted.

At NEP, we are committed to employing individuals who align with Our Values and meet the requirements of the role. As part of the recruitment process, there are several checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, right to work checks, and reference checks.

At NEP, you’ll be part of a global network of professionals shaping the future of live production. The TFC team sits at the forefront of technical innovation — enabling next-generation workflows that redefine how content is delivered. You’ll have the opportunity to lead transformative projects in a fast-paced, creative environment where technology meets storytelling.

NEP is the largest media technology partner for content producers of live sports, entertainment, and corporate events globally. For more than 35 years, NEP has been delivering innovative products and services that enable clients to make, manage and show the world their content—anywhere, anytime, on any platform.

As a trusted partner working on some of the largest productions in the world, NEP offers a complete set of end-to-end solutions, from content capture to distribution—including a growing portfolio of transformational cloud-based, software-based and virtualized technologies.

• NEP’s Live Production solutions range from AV services and live audience enhancements to traditional outside broadcast and cutting-edge centralized and cloud production.

• NEP’s Virtual Production solutions start at the creative stage and end with exceptional execution across ICVFX, augmented reality, LED stages and more.

• NEP’s Media Processing solutions provide the tools and products our clients need to ingest, edit, store, search, manage and distribute their digital assets to rights holders across multiple platforms.

Headquartered in the United States, NEP has operations in 25 countries with over 4,000+ employees. Together, NEP has supported productions in over 100 countries on all seven continents and is still growing. Clients range from the leaders in sport, music, film and TV, to major corporate brands, agencies, to new content owners and creators all around the world.

Anywhere, anytime, on any platform—we help our clients make, manage, and show the world their content.