Product Owner, Issuing

Forward with Cuscal.

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.  

At Cuscal, we’ve been at the forefront of payments innovation for 59 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries. 

We are looking for a Product Owner to join our Issuing squad 

The Issuing team @ Cuscal is responsible for delivering comprehensive and customisable card solutions including debit, credit, prepaid cards, mobile payments, and APIs. Our secure, user-friendly services and specialised expertise ensure seamless payment integrations for our clients while enriching the experience they provide for their customers. 

As the Product Owner in our Digital Enablement squad, you will be responsible for for designing, delivering, and operating the digital capabilities that sit on top of Cuscal’s card issuing platform, enabling issuing clients to offer modern digital card experiences to their cardholders.. The responsibilities of the role are to: 

• Champion exceptional client experiences, acting as the voice of the customer by communicating a clear vision to the scrum team of client insights and stakeholder feedback to inform the user stories and acceptance criteria.    

• Own and prioritise the backlog of work for the team (what the team works on) which could include client delivery, maintenance, defects, incidents, and continuous improvement using the relevant frameworks and guidelines.   

• Partner with Product Manager/s to build new or enhance and optimise products in line with broader market needs and trends.    

• Partner with other key stakeholders (such as Project Delivery, Risk and Compliance, other Product Owners and Product Managers) to ensure their needs are captured, prioritised and managed effectively as part of the team backlog.  

• Make strategic decisions to prioritise the work in the backlog, managing complex trade-offs and competing priorities. Lead and coach the squad in the management and prioritisation of effort and planning delivery of the backlog   

• Lead and coach the squad in the management and prioritisation of effort and planning delivery of the backlog.  

• Responsible for ensuring the investment of resources to deliver maximum value for Cuscal against the priorities of resilience, compliance, client delivery and innovation   

• Responsible for maintaining compliant and resilient systems and products  

• Responsible for operational readiness for all new services or significant changes. Service acceptance criteria are used to ensure that a service meets the defined service requirements, including functionality, operational support, performance, and quality requirements.   

• Direct people management of the Business Analysts in the squad. 

About You:  

As an experienced Product Owner, you will have the following skills and experience: 

• 4+ years in banking/financial services with a preference for delivering SaaS and/or B2B products. Experience in core banking systems and payments highly regarded.   

• Strong prioritisation and problem-solving skills with high attention to detail.  

• Ability to effectively manage multiple/cross business requirements at various stages of the product lifecycle   

• Strong data analysis skills and process review capabilities.  

• Proven experience in product strategy, requirements intake (e.g business analyst), SME, process owner or customer facing role.   

• Knowledge of Agile development methodologies/tools and experience writing user stories  

• Exposure to Cards & Payments, preferably in Issuing.  

• Desirable knowledge and experience in Schemes Compliance (Schemes Release), Visa & MasterCard, ISO8583, eftpos, AS2805, Transactional Switching  

Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 

Next Step 

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. 

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.