The Product Owner will drive internal technical product operations and Agile execution, working cross-functionally with engineering to build and launch features that support Smile’s commitment to Better Global Health. By partnering closely with market-focused Product Managers, the Technical Product Manager translates high-level market strategies and roadmaps into actionable development plans and Quarterly Workplans for Smile’s flagship clinical data repository.
This role focuses heavily on internal delivery for assigned product(s) line(s)—transforming business requirements into clear user stories, actively managing the product backlog, and ensuring engineering teams are unblocked and aligned with the overarching product vision. Rather than focusing primarily on direct market research, the Technical Product Manager bridges the gap between external market strategy and internal development processes by leading products through the Smile Product Realization Process, ensuring a streamlined product development lifecycle and high-value technical delivery.
Responsibilities:
- Lead products through the "Smile Product Realization Process", including but not limited to, collaborating with peers to support efforts in Marketing, Revenue Operations, Licensing, Training, Legal, and more.
- Own the product backlog and monthly/quarterly cadence – write user stories and acceptance criteria, prioritize feature development, plan iterations, and minimize roadblocks for engineers.
- Facilitate core Scrum ceremonies, including but not limited to, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
- Act as a subject matter expert for all technical aspects of the product suites for the engineering team by identifying and removing complex technical and organizational roadblocks that impede sprint progress.
- Guide cross-functional teams in Agile methodologies and Scrum best practices to foster a culture of continuous improvement, self-organization, and high performance.
- Set clear expectations with customers and development teams in terms of priorities and product requirements.
- Ensure thorough understanding of current product offerings, target clients, product capabilities and limitations.
- Be the product expert on the assigned platform and products, and understand the interdependencies between various parts of the system.
- Evaluate the feasibility of requirements, considering capabilities and limitations.
- Track, analyze, and communicate team velocity, sprint progress, and agile metrics to ensure the team is meeting defined goals and objectives.
- Actively listen to client needs/complaints to address potential issues and offer viable solutions/alternatives.
- Clearly communicate the product vision and sprint goals across the broader team to ensure alignment.
- Help guide product decisions through user testing and iterative feedback loops.
- Collaborate with various resource managers on resource planning and achieving goals.
- Support the identification and build of new and/or optimizing processes and tools supporting product management and agile delivery.
- Provide support in the hiring process and onboarding of new team members, as needed.
Requirements:
- 6+ years of technical product management, product owner, and/or product management related experience combined with a strong understanding of the software development lifecycle.
- Post-secondary education in a relevant field and/or equivalent working experience.
- Demonstrated ability to have a user-centric mindset throughout the product development process
- Previous experience in applied knowledge of user testing and validation techniques
- Proven experience and ability to collaborate effectively with clients, UX specialists, engineers, sales, marketing, and other key contacts
- Previous consultative experience in client-facing roles in product development or management
- Critical thinking skills with a solution-oriented mindset is required, along with demonstrated ability to collaborate with cross-functional teams
- Demonstrated abilities to be self-directed, proactive, and results-oriented, along with being effective time-management skills
- Effective communication skills, ability to influence and guide solutions as well as translating complex technical concepts to various audiences.
- Formal training in a reputable product management framework, preferred
- Software architecture/development / technical implementation experience, preferred
- Possess a strong understanding of technical/data vocabulary, strongly preferred.
- Experience with, but not limited to, the following technologies preferred:
- APIs
- FHIR (HAPI FHIR a plus!)
- HL7 v2
- SMART on FHIR
- Security (OAuth2 / OIDC / SAML / LDAP)
- Master Data Management
- Channels, Subscriptions, Interceptors
- Healthcare Data Modeling, Mapping, Migration, Integration, ETL
- Clinical Document Architecture (CDA)
- Master Data Management / EMPI
- Terminology Standards (e.g. LOINC, SNOMED, UCUM, ICD-10)
- Consent Management
- Clinical Reasoning
Additional Information:
This position is a replacement role, created to support Smile’s continued growth and commitment to operational excellence.
Skills Required
- 6+ years of experience in technical product management, product ownership, or related product management
- Strong understanding of the software development lifecycle
- Post-secondary education in a relevant field or equivalent work experience
- User-centric approach throughout the product development process
- Experience with user testing and validation techniques
- Ability to collaborate with clients, UX specialists, engineers, sales, marketing, and other stakeholders
- Consultative experience in client-facing product development or product management roles
- Critical thinking and solution-oriented problem-solving skills
- Ability to collaborate effectively with cross-functional teams
- Self-directed, proactive, and results-oriented work style
- Effective time-management skills
- Strong communication and ability to influence and guide solutions
- Ability to translate complex technical concepts to varied audiences
- Formal training in a reputable product management framework
- Software architecture, development, or technical implementation experience
- Strong understanding of technical and data vocabulary
- Experience with healthcare data technologies and standards including APIs, FHIR, HL7 v2, SMART on FHIR, healthcare data modeling, integration, ETL, CDA, terminology standards, and consent management
What We Do
Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR. Our flagship product, Smile CDR, is the world’s first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including: -Multiple FHIR versions -FHIR Profiles -Full text indexing of clinical records -Type ahead search functionality -FHIR, HL7v2 and custom ETL for data input -Federated identity and identity provider functionality -International character locale support -Terminology services -Auditing -Smart on FHIR support -Rapid deployment -Extensive administrative tooling Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations. Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide
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