Product Owner II — Sales & Solution Design

⚒️ Responsibilities

Product Owner Track (50%)

You are the customer voice in the Product Owner and development organizations, ensuring sales-cycle and Solution Design commitments are translated into product work that Delivery POs can build with confidence.

• Retrieve open commitments, customer questions, and Solution Design outputs from Sales and Solutions Architects
• Translate sales-cycle commitments into clearly defined Epics so Product Owners can plan and prioritize accordingly
• Hand off Solution Design documents, BRDs, and well-defined work to Delivery POs with minimal rework
• Identify systemic issues and bring them to the Group Product Manager with a recommended path forward

Sales Support Track (50%)

You provide product expertise to Sales during pursuits and lead Solution Design and BRD work with customers, defining scope before it becomes contractual.

• Own the product-side response to technical and product expert questions on RFPs — contributing directly and coordinating with Product Owners, Engineering Leads, and SMEs when deeper domain knowledge is needed
• Lead customer-facing Solution Design and BRD sessions, engaging Product Owners, Engineering Leads, and UI/UX designers as the scope requires
• Author or co-author SOW solution language — precise, contractually defensible, and clear enough for Delivery POs to act on later
• Review proposals before submission for product feasibility, roadmap alignment, and accuracy — flagging risks or gaps to the Group Product Manager and Sales lead
• Align proposed work to the product roadmap, flagging misalignment to the Group Product Manager early
• Collaborate with Sales, Solutions Architects, the Proposal team, and Clients to facilitate solution definition

🙅‍♂️ What This Role Does Not Do

• You will not run sprint ceremonies or manage a delivery team's backlog. Delivery Product Owners do that.
• You will not own product roadmaps. You contribute insights and patterns.
• You will not project-manage RFP responses end-to-end. Sales Operations and the Proposal team own that; you contribute scope content.
• You will not own commercial or contractual negotiation. Sales owns the contract; you inform the technical scope.
• You will not handle customer success or post-go-live escalations. Customer Success owns those.

🎯 Required Qualifications

• 3+ years as a Product Owner, Solution Consultant, or equivalent role (BA with PO scope, Technical Product Manager, Pre-Sales Engineer) in B2B, with personal experience producing Solution Design documents and BRDs
• Experience operating across both Product and Sales/Pre-Sales contexts — Product Owners who've supported pursuits, Solution Consultants and Pre-Sales Engineers who've embedded in customer Solution Design, or current POs looking to broaden upstream
• Demonstrated experience leading Solution Design or discovery sessions with external clients
• Comfortable orchestrating cross-functional work — you know when to contribute directly, when to engage a specialist, and when to coordinate multiple contributors into a coherent output
• Estimation discipline — you understand the difference between order-of-magnitude and committed estimates, and can defend an estimate under pressure from Sales
• Strong written communication — your Solution Designs, BRDs, and SOW language are clear enough that another Product Owner picks them up and builds without redoing discovery
• Strong facilitation — you lead rooms with mixed business, technical, and customer participants and leave with consensus
• Comfortable with ambiguity — go toward unclear scope and bring back clarity
• Risk identification — frame risks in a way that drives action, not just flags them
• Fluent in Jira and Confluence; active use of modern AI tooling in your workflow

🌟 Strongly Preferred

• Hands-on experience with utility Customer Information Systems (CIS), utility billing, meter-to-cash, customer self-service portals, or mobile field tools
• Prior B2B SaaS experience contributing to RFPs and SOWs — you've personally written solution language that became contractual scope
• Integration and API fluency — comfortable reading API docs, reasoning about authentication, error handling, payment processors, and third-party connectors
• Experience working alongside enterprise sales cycles — vendor selection, RFP/RFI responses, pre-sales solutioning

🚀 This Role Is a Great Fit If You

• You are a generalist that enjoys operating in two modes: pre-sales support one moment, customer-facing Solution Design the next
• Take satisfaction in defining scope clearly upfront so that Delivery POs and engineers don't rediscover work months later
• Push back well: you'd rather have the hard conversation now than the much harder one six months in

⚠️ This Role Is Not a Great Fit If You

• You want to own a product roadmap or projects end-to-end
• You prefer the rhythm of running a delivery team's backlog and sprint cadence
• You want to avoid sales-driven or client-facing work
• You need predictable, low-pressure work cycles (sales activity is bursty by nature)

📈 Career Path

This role builds rare expertise in translating enterprise customer needs into well-scoped product work. Growth paths within SpryPoint include delivery team leadership, Solution Design leadership, and senior product roles in adjacent product areas.