The Role
Own and optimize end-to-end digital customer journeys, develop and manage the product roadmap, define and monitor KPIs, run experimentation, lead Agile delivery, collaborate cross-functionally, and monitor live product performance for continuous improvement.
Summary Generated by Built In
Job Summary & Responsibilities
Responsibilities include but are not limited to:
- Develop and manage the product roadmap, translating strategic objectives into prioritized requirements while balancing customer experience, business goals, risk, and operational needs.
- Own and optimize end-to-end digital customer journeys (acquisition through activation), identifying friction points and improving conversion, usability, and overall experience.
- Define and monitor KPIs (e.g., conversion, onboarding completion, activation, retention), leveraging data, customer insights, and experimentation (A/B testing) to drive continuous improvement.
- Lead product delivery through Agile practices by partnering with Technology and Design, managing the backlog, and ensuring high-quality execution and post-launch optimization.
- Collaborate cross-functionally with business, Risk, Compliance, Marketing, Operations, and Analytics to ensure solutions meet regulatory and organizational requirements.
- Monitor live product performance, proactively resolve issues, and ensure ongoing alignment with governance standards while capturing insights and best practices for future enhancements.
Required Skills:
- Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Be an expert with respect to the competition.
- Demonstrate the ability to interact and cooperate with all company employees.
- Excellent written and verbal communication skills.
- Expertise using Microsoft Office applications.
- Ability to handle multiple priorities simultaneously.
Required Experience:
- High School Diploma or GED equivalent and a minimum of 3 years of experience in product management, product ownership, or digital experience roles.
- Experience managing digital customer journeys and optimizing performance metrics.
- Strong analytical skills with the ability to translate data into actionable insights.
- Experience working cross-functionally with technology, business, and operational teams.
- Excellent communication and stakeholder management skills.
Preferred Experience:
- Experience in financial services, digital banking, lending, or customer onboarding.
- Familiarity with regulatory and compliance considerations (e.g., lending, onboarding, or digital banking).
- Experience working in agile or iterative development environments.
- Bachelor's degree in Business, Finance, Analytics, or a related field.
Skills Required
- High School Diploma or GED and minimum of 3 years experience in product management, product ownership, or digital experience roles.
- Experience managing digital customer journeys and optimizing performance metrics (conversion, onboarding, activation, retention).
- Strong analytical skills with the ability to translate data into actionable insights.
- Experience working cross-functionally with technology, business, risk, compliance, marketing, operations, and analytics teams.
- Excellent written and verbal communication and stakeholder management skills.
- Ability to build trust, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate, and solve problems creatively with high integrity.
- Expertise using Microsoft Office applications.
- Ability to handle multiple priorities simultaneously.
- Be an expert with respect to the competition (competitive analysis).
- Experience in financial services, digital banking, lending, or customer onboarding.
- Familiarity with regulatory and compliance considerations (e.g., lending, onboarding, or digital banking).
- Experience working in agile or iterative development environments.
- Bachelor's degree in Business, Finance, Analytics, or a related field.
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The Company
