We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey.
Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.
Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.
Nutrafol is seeking a highly skilled D365 Finance & Operations (F&O) Product Owner to lead the next chapter of our ERP journey. Having successfully completed our Phase 1 go-live and hypercare, migrating from QuickBooks to Microsoft Dynamics 365 F&O, we are now operating in business-as-usual (BAU) mode. Our focus has shifted from deployment to running a stable, high-performing platform, optimizing it for the business, and scaling into future implementation phases.
This role serves as the subject matter expert (SME) and Product Owner for D365 F&O. You will lead the operational day-to-day in partnership with our D365 system administrator, own and drive the strategic product roadmap, and plan and lead future implementation phases (Phase 2 and beyond) that expand the platform's capabilities across Finance, Supply Chain, and Operations.
Day-to-day, you will keep BAU running smoothly including version upgrades, drive continued adoption and continuous improvement, and partner across Nutrafol, Unilever (parent company), and the broader Wellbeing Collective teams. This role requires the ability to translate strategic objectives into actionable solutions within D365 while balancing the needs of a high-growth, dynamic environment.
Beyond owning day-to-day operations, you will own the strategic product roadmap, ensuring maximum business value and user adoption. You'll act as a critical bridge between Nutrafol, other WBC business verticals, Unilever's technical teams, and third-party delivery partners to deliver a successful, integrated, and compliant ERP platform.
Responsibilities:- Lead BAU operations day-to-day. Act as the primary D365 SME for business-as-usual, partnering closely with the D365 system administrator to ensure ongoing system performance, stability, issue triage and resolution, and business continuity now that Phase 1 is live and stabilized.
- Own the D365 product strategy and roadmap, defining and maintaining the product roadmap for Microsoft Dynamics 365 F&O as well as our integrated third party solutions, ensuring alignment with Nutrafol's operational and financial objectives as well as Unilever's broader platform strategy.
- Plan and lead future implementation phases, including Phase 2 and beyond—scoping, prioritizing, and rolling out additional D365 modules and functionality that expand capabilities across Finance, Supply Chain, and Operations.
- Translate stakeholder requirements into solutions, working with cross-functional teams (Supply Chain, Operations, Finance, etc.) to capture business needs and configure D365 to meet or exceed those requirements.
- Drive continuous improvement by identifying, prioritizing, and delivering new features and enhancements that optimize the D365 environment and related business processes.
- Collaborate with the Wellbeing Collective D365 teams, including shared communities of practice with peer product owners.
- Ensure ongoing compliance of Nutrafol's D365 instance with AFCF and ICF control frameworks to meet internal and external audit expectations. Including opportunities to automate controls using D365 customizations.
- Serve as the go-to D365 expert for Finance and SC/Ops functions, offering guidance and support to stakeholders during design, enhancement, change management, and adoption.
- Oversee ongoing change management, including developing and delivering effective communications, training, and documentation for new features and future phases to ensure seamless adoption across all levels of the organization.
- Manage the vendor relationship with third party delivery partners and support teams, including weekly support ticket reviews for BAU, defining the Evolve budget of CRs with the business, and working with development teams.
- 8+ years of experience in a Business Analyst / Technical Product role with a solid understanding of end-to-end business operational and financial processes, ideally in CPG, Manufacturing, Wholesale, or Retail industry; DTC and eCommerce experience is a plus.
- 4+ years of hands-on D365 implementation experience and a proven track record in configuring, implementing, and optimizing Microsoft Dynamics 365 F&O, particularly across Supply Chain/Operations and Finance functions.
- Experience supporting a D365 environment in BAU including: stabilization, ongoing support operations, and partnering with system administrators, and leading post–go-live optimization and multi-phase rollouts.
- Deep understanding of eCommerce and direct-to-consumer models combined with more traditional CPG sales functions.
- Highly collaborative approach and natural stakeholder management skills; a skilled communicator with the ability to build strong relationships and influence stakeholders at all levels, including global teams and parent-company partners.
- Ability to articulate a strategic vision and define a product roadmap for the D365 platform, weigh competing priorities, and make data-driven decisions that align with broader organizational goals.
- Experience leading at least one successful ERP migration project, preferably from QuickBooks to D365.
- Comfortable working in an Agile environment.
- Fully remote work experience
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with employer match
- Quarterly Bonus Program
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly internet stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance discounts and benefits
California residents may review our CCPA notice here.
Skills Required
- 8+ years in a Business Analyst or Technical Product role with strong understanding of end-to-end operational and financial processes
- 4+ years hands-on Microsoft Dynamics 365 Finance & Operations implementation experience configuring, implementing, and optimizing D365 F&O
- Experience supporting a D365 environment in BAU including stabilization, ongoing support operations, post-go-live optimization, and multi-phase rollouts
- Experience leading at least one successful ERP migration project
- Experience migrating from QuickBooks to D365
- Experience in CPG, Manufacturing, Wholesale, or Retail industry (DTC and eCommerce experience is a plus)
- Deep understanding of eCommerce and direct-to-consumer models combined with traditional CPG sales functions
- Strong stakeholder management and communication skills with ability to influence global and parent-company partners
- Ability to define and drive a strategic product roadmap for D365, prioritize competing needs, and make data-driven decisions
- Familiarity with compliance and control frameworks (AFCF and ICF) and opportunities to automate controls using D365 customizations
- Comfortable working in an Agile environment
Nutrafol Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nutrafol and has not been reviewed or approved by Nutrafol.
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Affordable Benefits — Feedback suggests medical, dental, and vision coverage come with low employee premiums, enhancing overall value. Health benefits appear to be a notable strength within the package.
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Retirement Support — Feedback suggests a matching 401(k) program strengthens long-term financial security. The presence of an employer match indicates meaningful investment in retirement benefits.
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Strong & Reliable Incentives — Feedback suggests a quarterly bonus program provides clear opportunities for additional earnings. Incentive structures appear to bolster total compensation beyond base pay.
Nutrafol Insights
What We Do
Life happens—and it takes a toll on your hair. Nutrafol is on a mission to prove that natural is not the alternative, it’s the future of hair health. Our co-founders, and many of our current team members, experienced hair thinning and saw an opportunity to grow. Nutrafol couldn’t be just another untested alternative to hair drugs. We had to innovate beyond both hair vitamins and prescriptions. Our team of scientists and doctors take a scientifically rigorous approach to hair wellness research and the use of potent natural ingredients in clinically tested formulas. We believe that when you take charge of your health and your hair growth, you also grow in other ways: in confidence, inner strength, and in feeling more empowered to help others around you grow too. Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals -- and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation. Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.
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