Suitsupply is an international men's fashion brand with more than 100 stores worldwide across major metropolitan cities like Paris, Milan, London, Zurich, Sydney, New York, Toronto, Shanghai, Singapore and Hong Kong. The company operates a strong e-commerce platform which is accelerating and allows it to bring that same high-quality tailoring and personal service to customers around the world. Join our rapidly growing international company as a Product Owner Communications and Clienteling and take responsibility for the vision, roadmap and backlog of our customer communication developments like transactional emails, marketing automation, and clienteling messages through different communication channels. You will work closely with the development team to improve our customer service, customer satisfaction and retention. You will also be working closely with our Customer Services, Stores and E-Commerce departments. At the same time, you’ll share and align your roadmap with stakeholders and management. We have an international environment where our standard language is English. What you will do:
- Manage your product backlog, visualize your vision and roadmap
- Develop and articulate a clear product vision and strategy for communication and clienteling initiatives that align with the brand's overall goals and customer experience objectives.
- Evaluate existing pain points and analyze email performance to shape your roadmap
- Conduct regular analysis and reporting on email and clienteling performance, making data-driven recommendations for improvements
- Gather requirements from users and stakeholders and create user stories
- Improve the existing customer journeys by using data and feedback from end-users.
- Work closely with your agile development team to release feature increments
- Work closely with Customer Service, Stores and E-Commerce to gather insights
- Prioritize product features and improvements based on customer feedback, business needs, and market trends.
- Stay updated on industry trends, competitor activities, and new technologies that could impact the product.
- Come up with ideas and innovations to achieve business goals
- Support the development team during daily’s and sprint reviews
Who you are:
- You like to take ownership and want to get the most value out of your product
- You can communicate your ideas clearly, build your case and have a can-do mentality
- You have 3+ years of experience with email development, setting up marketing automation
- You have experience in working with clienteling platforms and executing successful customer engagement/retention strategies.
- You are a creative thinker with a customer-centric approach.
- You have experience with ESP like Customer.io, Salesforce Marketing Cloud, Adobe Marketing Cloud or Selligent
- You have 2+ years of experience with working agile scrum and with development teams
- Affinity with menswear
What you will get:
- Autonomy - we do not care for needles signing off and want you to get things done;
- Opportunity - make an impact in more than 30 countries and over 120 stores;
- Growth - we consider your potential at least as valuable as your current skill set. We want you to grow and to learn. We will help you to do so;
- Teamwork - You will work in a talented team that appreciate a good laugh, but also support each other where needed;
- International -Work in a genuine international workplace with over 20 nationalities;
- Discount - 40% on all Suitsupply products.
What We Do
Founded in Europe in 2000, Suitsupply has grown to over 125 international stores in cities such as Milan, London, Zurich, Amsterdam, New York, Toronto, Shanghai, Singapore and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.
In an industry where fast fashion dominates and craftsmanship is fast disappearing, Suitsupply introduces a better option: one where no attention to detail or quality is ever spared. That’s why we use only the finest Italian fabrics sourced from mills such as Ferla, E. Thomas, Larusmiani and Vitale Barberis Canonico.
We have received widespread accolade from the likes of GQ, Esquire, and, perhaps most notably, a Wall Street Journal blind test that rated a $600 Suitsupply suit in a first-place tie with a $3,600 Armani.
While high-quality suiting at an affordable price point remain at the core of all that we do, our versatile range includes jackets, trousers, outerwear, shoes, accessories and attire available as prêt à porter and made-to-measure.
At Suitsupply, we pride ourselves in taking innovative approaches to traditional problems. This has led to the development of technologies such as our Design Your Own feature, our Garmentor app, and a commitment to in-house tailoring, providing quick alterations while you wait for a perfect fit every time. Each and every sales associate receives in-depth training through our acclaimed Suit School, bringing the unmatched level of passion and expertise that make Suitsupply’s customer service stand out.
The message is clear. We believe that nobody should leave Suitsupply with anything less than a perfect fit. If you’re equally devoted to quality, check out our jobs page for opportunities to join us.
