We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation.
The Product Owner is responsible for supporting and leading the development of digital products and workflow capabilities that enable efficient, compliant, and scalable Grievances & Appeals (G&A) operations.
They translate the product vision into actionable requirements for the product development team, ensuring alignment with business objectives, regulatory requirements, and product alignment. The role owns backlog refinement, prioritization, and feature delivery for key components of the G&A platform. Working closely with Engineering, Design, Operations partners, the Product Owner helps drive end-to-end process and user experience improvements. In partnership with Engineering, they share accountability for delivering measurable business outcomes, operational efficiency, and compliance capabilities.
Position Responsibilities
Backlog Ownership, Work Definition, and Prioritization
- Refines, prioritizes, and maintains the flow and quality of the Backlog to provide teams with clear intent and ensure the delivery of business value, product health, and customer satisfaction
- Ensures that all backlog items, plus dependencies, are entered and maintained in the work management tool
- Provides input for testing through well-written user stories with thorough acceptance criteria. Supports testing, deployment, release, and post-release activities
Product Vision, Strategy, and Roadmaps
- Provides clarity of the product vision, strategy, and roadmap developed and communicated by senior product leaders to the team
- Partners with product leadership, customer experience, and design to integrate the customer perspective into features and experiences
- Collaborates with others to define the team OKRs and contributes to the development of feature-level measurement plans
Trend Monitoring and Product Performance & Value
- Uses performance data to identify issues quickly and develop new insights and hypothesis about product health.
- Assists with tracking team metrics that contribute to product objectives and key results (OKRs), aligned with business objectives, and socializes progress.
Cross-Functional Teaming and Stakeholder Management
- As a part of the cross-functional team, collaborates closely with engineering, design, architecture, operations and other team members using agile practices
- Collaborates with the team on the product or experience demo and presents to stakeholders
- Serves as the point of contact for feature delivery with support of other more senior Product Management colleagues.
Required Qualifications
- 2+ years required experience as Product Owner, Business Analyst, Consulting, IT, or related field. Previous experience in agile product development helpful
- 2+ years required experience in software product management, with demonstrated success in building large-scale consumer facing products
Preferred Qualifications
- Previous experience with Health Care: Claims and grievances & appeals
- Prior working experience with a software development team in an agile environment
- Data-driven decision making and quantitative analysis skills
- General understanding of core programming and computer science concepts
Education
Bachelor’s Degree in Business, Technology, Finance, Engineering, or related field or equivalent work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$79,310.00 - $158,620.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 2+ years of experience as a Product Owner, Business Analyst, Consultant, IT professional, or in a related field
- 2+ years of experience in software product management
- Demonstrated success building large-scale consumer-facing products
- Bachelor's degree in Business, Technology, Finance, Engineering, or a related field, or equivalent work experience
- Previous experience with healthcare, claims, and grievances and appeals
- Experience working with a software development team in an agile environment
- Data-driven decision-making and quantitative analysis skills
- General understanding of core programming and computer science concepts
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
