What you will do
While your responsibilities will evolve, here’s what you’ll dive into:
Product Roadmap Execution: Harness your industry expertise to transform innovative ideas into impactful features, driving them from concept to completion! You'll craft essential artifacts and use your communication skills to bring complex ideas to life, inspire and guide our design and engineering teams toward success.
Feature Prioritization: Shape the future by defining and prioritising product features and enhancements, drawing from your industry knowledge, market research, customer feedback, stakeholder input, and competitive analysis.
Stakeholder Management: Forge strong relationships with key stakeholders, ensuring seamless alignment with business and customer goals, and negotiating like a pro.
Customer Feedback and Data Insights: Connect with customers, gather valuable feedback, analyse data-driven insights, and make savvy decisions that fuel product development.
Conduct Product Demos and Foster Continuous Improvement: You'll conduct product demonstrations to highlight value differentiation and collect feedback, ensuring stakeholder alignment. Additionally, you'll drive continuous improvement by identifying enhancements and making data-driven decisions to boost product value.
Job requirements
We’re all about diverse skills and experiences, so even if you don’t tick every box, we encourage you to apply!
We’re looking for:
Domain expertise: Someone who is an expert in Telco B2B enterprise customer/commercial order management and provisioning processes and have worked as a product owner, solution designer, analyst or SME in this domain.
Software package expertise: Someone with direct experience in using and/or designing and/or gathering requirements for Telco Customer Order Management software packages (Salesforce, Amdocs, Ericson, ServiceNow, CloudSense etc.).
A curious mind: Someone who’s vibrantly curious, respectful of everyone’s unique talents, and adept at harnessing these strengths throughout the product development journey.
A sense of ownership: A committed individual who takes full responsibility for the product, making informed decisions to drive it to success.
Team spirit: A passionate, empathetic leader who brings teams together, navigating the ups and downs of product management with enthusiasm.
Discipline and urgency: A focused multitasker who ensures every project is delivered with purpose and urgency.
A passion for great products: A motivated individual who values fundamental product design and development principles, driving features and products to successful adoption.
Employee benefits
Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive. The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several in-person workshops during the year (in Bali – see below – and Melbourne).
Team workshops in Bali: The whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.
Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organization of your choice.
Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.
Position Pay Range:
This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$125,287.60-$200,455.97This role is eligible for a bonus opportunity.
Location(s):
Australia RemotePortugal Remote, PT.BRAGA.Remote, Spain RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.
Learn more about CSG Inclusion & Impact here.
Skills Required
- Expertise in Telco B2B enterprise order management and provisioning processes
- Direct experience with Telco Customer Order Management software like Salesforce, Amdocs, or Ericsson
- Strong communication and stakeholder management skills
- Ability to analyze data-driven insights and customer feedback
- Experience conducting product demonstrations
CSG Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CSG and has not been reviewed or approved by CSG.
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Flexible Benefits — A remote‑first, work‑from‑anywhere approach and paid volunteer time off are emphasized as core parts of the package. This flexibility is highlighted alongside standard health coverage and time‑off offerings.
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Leave & Time Off Breadth — Unlimited or generous PTO, paid holidays, separate sick time, and parental leave are described as standout elements, with mentions of an optional PTO buyback in some cases. These practices position time off as a notable strength.
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Retirement Support — A 401(k) with company match and immediate vesting is presented as a strong component of the package. This supports longer‑term financial security for employees.
CSG Insights
What We Do
Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey. That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.
Why Work With Us
We're high on respect and low on ego, making us an easy company to do business with and the best place to work. We cultivate a culture based on integrity, innovation, and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. #ChooseCSG
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