Description
We are looking for a Product Owner to drive successful customer adoption of the Bright Portal platform across our growing 3PL customer base. You are the subject-matter expert embedded with the Professional Services team who ensures that customers truly adopt, use, and derive value from the portal. Deposco's 3PL vertical is growing fast. As the Bright Portal Product Owner, you will own the portal experience end-to-end: from go-live readiness through roadmap delivery, packaging new features for customers, and ensuring the portal becomes a competitive differentiator for every 3PL we serve. Your key success metric is customer adoption.
What You'll Do
Delivery Enablement
Embedded advisor alongside Professional Services project teams — ensuring customers successfully adopt the platform, not just go live on it
Portal SME for all Professional Services project teams
Customer Feedback Loop
Convert field observations to product tickets within the sprint, eliminating the signal lag that costs velocity
Roadmap Management
Prioritizing backlog
Incorporating AI-enabled features into the product
Functional Prototyping
Build working prototypes directly with customers to validate ideas before engineering touches them
New Feature Packaging
Monitor post-release adoption and surface issues before customers escalate them
Drive customer awareness and excitement for new capabilities
Ensure every customer knows what's coming, why it matters, and how to use it — before it ships
What You'll Need
Critical thinker, Industry functional thinking, Curious problem seeker, Product creativity
Experience in SaaS product management, implementation, solutions engineering, or 3PL/supply chain operations
Claude Code or equivalent experience
Self-directed and comfortable operating without a fully-defined playbook
Bonus: familiarity with WMS/OMS platforms or warehouse operations
Bachelor’s degree in Business Administration, Engineering, Computer Science, Supply Chain Management, Management Information Systems, or a related degree, with a minimum overall grade point average (GPA) of 3.0.
3+ years of experience developing, supporting, or implementing application software in any of the following areas: e-commerce, order management, inventory management, application integration, API’s, and shipping. Hands-on expertise with supply chain or e-commerce software solutions is desired.
Experience or interest in a software product management role.
Exceptional organizational skills with the ability to manage multiple projects simultaneously without sacrificing quality.
Strong team and interpersonal skills, with the ability to work and collaborate with team members both technically and functionally. Strong interpersonal, organizational, time management, and problem-solving skills.
Self-motivation and a passion to learn.
Be part of an energetic team that is serious about delivering software to customers and cultivating our culture. We work awfully hard and are having a blast doing it. This team believes that what we are doing is a game-changer in the industry
Coffee bar with cold brew on tap and a full-time barista
Standing desk (if you’re into that sort of thing)
Corporate events including food trucks, Top Golf and other shenanigans
Corporate office with co-working spaces, ping-pong tables, corn-hole boards, and Avalon around the corner
Benefits package including health care, paid time off, life insurance, 401k plan (with match), and gym reimbursement
Be part of a team recognized for 5 years running as a USA Today Top Workplace!
Be part of an energetic team that is serious about delivering innovative software solutions to customers and cultivating our culture. Our team has gathered around a mission to make the world a better place through the marriage of commerce and technology. To improve quality of life for those around us by making more goods available to them. To make those goods more affordable. To help unlock global prosperity built on a new digital economy. This is our cause, our mission, our goal.
Skills Required
- 3+ years developing, supporting, or implementing application software (e-commerce, order management, inventory management, integration, shipping)
- Experience in SaaS product management, implementation, solutions engineering, or 3PL/supply chain operations
- Claude Code or equivalent experience
- Bachelor's degree in Business, Engineering, Computer Science, Supply Chain, MIS, or related with minimum GPA 3.0
- Experience or interest in a software product management role
- Ability to function as a portal subject-matter expert embedded with Professional Services
- Ability to convert field observations into product tickets and prioritize backlog
- Strong organizational, time management, and problem-solving skills
- Strong team and interpersonal skills to collaborate with technical and functional teams
- Self-directed, self-motivated, and comfortable operating without a fully-defined playbook
- Bonus: familiarity with WMS/OMS platforms or warehouse operations
What We Do
Puzzle Consulting Services is a software consulting firm that helps industry-leading customers achieve supply chain and business success. The company provides professional services including the implementation of the Bright Suite of solutions for warehouse, order, sourcing, and inventory management. They serve a variety of sectors, including consumer goods, food and beverage, third-party logistics, transportation, and shipping.
