The Role
Job Description
Responsibilities
Location(s)
Mexico City - Antara Tower A - 5th Floor - Local Office
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Responsibilities
- Acts as product owner for two key internal products: PortfolioNow (ServiceNow SPM) and 4site (internal capital expenditure management tool)
- Meet regularly with business users and stakeholders to understand key functionality and requirements gathering to further enhance products
- Translate business requirements into technical functionality via user story development
- Collaborate with ServiceNow support team to develop stories, monitor development efforts, and provide user acceptance testing support.
- Use market and industry knowledge to work with the agile team to translate user needs into user stories, acceptance criteria, and requirements for their team. Maintain a backlog 3 to 4 sprints ahead of the team
- Manage all user acceptance testing for bi-annual ServiceNow upgrade
- Support manager and team with developing strategic roadmap and OKRs to track products against strategy and vision
- Develop and maintain documentation for product features, workflow process, and new enhancements/product changes
- Act as an SME for products by demonstrating an in-depth understanding of the E2E process and product features
- Be an escalation point and provide troubleshooting support for end users
- Maintain access and ensure product workflows are compliant with internal policies
- Proactively manage risks and resolve issues affecting release scope, schedule, budget and quality. This includes managing external vendors to deliver product enhancements
Location(s)
Mexico City - Antara Tower A - 5th Floor - Local Office
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
