Product Owner – AI & Intelligence
Reporting To: SVP Product
The Opportunity: Shape the Future of Intelligent Commerce
Epos Now is at an exciting inflection point. We are embedding deep intelligence directly into our platform, empowering merchants to take control with richer insights, smarter support, and automated tools that directly drive their business growth.
As the Product Owner – AI & Intelligence, you will be the driving force behind our AI services. Sitting at the vital intersection of Product Strategy, Data, and Engineering, you’ll turn ambiguous, cutting-edge opportunities ("Can AI do this?") into shipped, high-impact products that merchants trust every single day.
What You’ll Be Doing (The Mission)
- Drive the AI Vision & Roadmap: Partner with the SVP and executive team to define, prioritize, and sequence AI initiatives, ranging from copilot-style assistants to background automation. You'll balance merchant value, technical feasibility, and cost-to-serve.
- Ship Probabilistic Products: Translate fuzzy problems into sharp PRDs tailored for AI system dynamics, defining accuracy thresholds, hallucination tolerances, latency budgets, and fallback behaviors.
- Pioneer Discovery & Validation: Run fast validation loops with design and research. Build prototypes to earn executive buy-in, but know when to kill ideas if a deterministic solution is cheaper or more reliable.
- Champion the Merchant Voice: Meet with customers regularly, establish feedback forums, and build an exclusive customer "Intelligence Group" to iterate directly with our most vocal merchants.
- Own Quality & Responsible AI: Build evaluation frameworks, golden datasets, and regression testing alongside data and engineering teams. Ensure full adherence to privacy, data protection, and transparency standards (GDPR/UK GDPR).
- Be the AI Thought Leader: Monitor market trends, competitor moves, and cost-efficiency techniques across the POS and fintech landscape, translating insights into actionable business cases.
Who You Are
- Product Experience: 3+ years as a Product Owner / Product Manager on a B2B SaaS platform, with a track record of shipped outcomes.
- AI/ML Production Experience: Hands-on experience delivering at least one AI/ML-powered feature into production (e.g., LLM-based tools, recommendation engines, or forecasting models).
- AI Fluency: Comfortable navigating concepts like prompting, RAG, fine-tuning vs. off-the-shelf models, LLM evals, and latency/cost trade-offs to hold credible conversations with engineering.
- Spec Discipline: Proven skill in defining acceptance criteria and success metrics specifically suited for non-deterministic, probabilistic AI behaviors.
- Data-Literate: Able to self-serve in SQL or analytics tools to answer your own product questions.
- Communication: Exceptional ability to explain complex AI trade-offs to executives and non-technical stakeholders without hiding behind jargon.
Nice-to-Haves
- Experience in payments, POS, commerce, or platforms serving SMBs.
- Familiarity with agentic workflows, tool-use architectures, and conversational UX.
- Hands-on experience with LLMOps tools, model evaluation frameworks, or AI governance.
- Experience scaling products across international markets.
Why Join Epos Now?
We welcome applicants from all backgrounds. If you don't tick every single box, but you've shipped AI products that real customers actually use and love, we want to hear from you!
Skills Required
- 3+ years as a Product Owner or Product Manager on a B2B SaaS platform with a track record of shipped outcomes
- Hands-on experience delivering at least one AI/ML-powered feature into production (e.g., LLM tools, recommendation engines, forecasting models)
- Fluency with AI concepts (prompting, RAG, fine-tuning, model evaluation, latency/cost trade-offs)
- Proven ability to define acceptance criteria and success metrics for probabilistic AI behaviors
- Data-literate with ability to self-serve in SQL or analytics tools
- Exceptional communication skills to explain complex AI trade-offs to executives and non-technical stakeholders
- Ensure adherence to privacy and data protection standards (GDPR/UK GDPR)
- Experience in payments, POS, commerce, or platforms serving SMBs
- Familiarity with agentic workflows, tool-use architectures, and conversational UX
- Hands-on experience with LLMOps tools, model evaluation frameworks, or AI governance
- Experience scaling products across international markets
What We Do
Epos Now is a global payments and cloud-based software provider, focused on small and medium businesses in the retail, hospitality and personal care sectors. We specialise in the design and manufacture of electronic points of sale (commonly referred to as EPOS) as well as an integrated payments solution. Founded in 2011 by our Chief Executive, Jacyn Heavens, Epos Now is currently available in the United Kingdom, Ireland, the United States, Canada, Australia, New Zealand, Spain and Mexico. Creators of the UK's first POS AppStore and winners of the prestigious Queen's Award for Innovation, we set the bar for POS excellence. Other accolades include the UK Business & Innovation Awards, International Business Award, Customer Experience Award, FT 1000 46th Fastest growing company in Europe and the two time winner of the Sunday Times Tech Track.
