Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
As a Product Operations Specialist in the Risk, Trust & Safety team, you will be the key link between internal operations and product teams, ensuring smooth issue resolution, configuration management, and operational efficiency. Your role will focus on maintaining product configurations, analyzing merchant issues, and identifying automation opportunities to enhance risk management processes.
Key Responsibilities:
- Product Configuration Management: Maintain and manage product configurations and create SOPs for configuration changes, etc. helping the Risk operations team deploy new risk measures faster.
- Operational Support: Act as the primary point of contact for internal operations teams regarding product issues, change requests and help get the issues addressed with tech support/respective teams.
- Data analysis: Analyze customer tickets to identify patterns and root causes, collaborating with product teams to address recurring issues.
- Process Optimization: Identify and drive automation initiatives to enhance operational efficiency and reduce manual interventions.
- Issue Tracking & Prioritization: Monitor ongoing product issues, work with product managers to triage them, and help prioritize fixes.
Required Skills & Qualifications:
- Experience: 1 to 3 years of experience in a product support role or an operations/business analyst.
- Data Proficiency: Strong skills in Excel/Google Sheets; working knowledge of SQL for data analysis.
- Problem-Solving Mindset: Quick learner who can understand operational processes and SOPs and develop domain expertise to address the
- Communication & Collaboration: Strong ability to work cross-functionally with product, engineering, and operations teams.
- Organized & Detail-Oriented: Ability to track, document, and follow through on multiple tasks systematically.
This role is ideal for someone who thrives at the intersection of operations, product, and risk management—helping ensure payments run smoothly while keeping fraud and security risks in check.
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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What We Do
Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
