Product Operations Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities/ 工作职责 :

The Product Operations Specialist at Razer is responsible for ensuring that the Razer growth software ecosystem remains engaging to our fans. You will take charge of various activities and events such as managing the backend operations of content, contests/competitions, giveaways, and other campaigns. Additionally, you will gather and analyze relevant data based on product functions and customer feedback.
As a Product Operations Specialist, you will collaborate with teams from engineering, product development, design, and marketing across Razer to ensure the smooth functioning of our products. Your role involves being the face of Razer to millions of passionate fans who engage in gaming every day.

Essential Duties and Responsibilities

• Independently manage backend operations of contents, contests/competitions, giveaways, and live campaigns on the Razer growth software ecosystem including both PC and mobile. Assign work to cross-functional teams as required to deliver on campaigns.
• Represent the customer internally. Collect and understand user feedback about our software. Sort out and share the report with the product and engineering team. Work with engineering and product teams to find answers to customer feedback.
• Be the first responder to user feedback about our software by moderating and responding in public forums and feedback channels about software.
• Collaborate with multiple teams to plan and operate on-line events and marketing campaigns.
• Collect, analyze, and provide insights on data regarding product functions and customer feedback.
• Collaborate with cross-functional teams, including engineering, product, design, and marketing, to ensure the seamless operation of Razer's products.
• Manage and test wallpaper content with Razer lighting ecosystem to ensure content RGB compatibility.
• Configure and manage schedules related to customer facing contents and events inside software.
• Manage content schedule and selection of wallpaper/games promoted inside software.
• Produce and share marketing content for growth software live campaigns, and work with China marketing teams to post promotions on various social on-line channels like Wechat, Douyin, Bilibili, Weibo, etc.
• Other duties as assigned.  

Requirements

• Experience managing wallpaper software content is a plus.
• Experience operating RGB lighting system is a plus.
• Diploma or Degree in Business or equivalent.

• Minimum of 2 years’ experience in content and campaign operations, content live-ops, or a related operational support role for a software platform (gaming industry experience is a plus)
• AI-Driven Content Orchestration: Advanced proficiency in leveraging Generative AI (LLMs, image/video tools) and prompt engineering to automate workflows, scale production, and maintain brand-consistent quality through a rigorous "human-in-the-loop" review process.
• Knowledge of app stores and/or game portals
• Passion for games (both PC and mobile games)
• Ability to manage schedules and plan campaigns self-sufficiently
• Familiarity with Google Play
• Demonstrate the ability to make sound decision based on both data analysis and judgement.
• Ability to manage collaboration and communication with other teams, both internal and external.
• Ability to independently multi-task, prioritize and work with varying groups effectively sometimes under very tight deadlines.
• Ability to gather customer/community feedback and make actionable recommendations.
• Proficient in communication skills in both English and Mandarin.

Pre-Requisites/ 任职要求 :

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?