Product Operations Specialist

Company Description

Who We Are 

Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Chicago, we've grown to be a 200+ employee firm with team members and offices spread from Southern California to North Carolina. 

Burwood fosters a culture that applauds both teamwork and personal growth. We’ve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are. 

Job Description

What You'll Do

As a Product Operations Specialist you will be responsible for the complete pre-sales product procurement process.  You will work closely with Clients, Account Executives, Vendors and Sales Operations to provide quick and accurate quote and order turnaround. You will also support account executives by acting as a dedicated member of the client management team to free up time for the account executive. 

Your role responsibilities will include the following:

• Product / Net New Smartnet Quoting
• Order Processing / Procurement (Converting both client and internal quotes to orders / Importing to Great Plaines – Burwood Accounting System)
• Direct communication with vendors and partners (Some cost negotiations, setting up order logistics, billing/shipping and pricing terms)
• Assist CSAs with the backorder report / un-shipped orders
• Assist Accounts Payable team with invoice related issues
• Works with partners to request special pricing from vendors and manufacturers and is responsible for submitting deal registrations
• Expedite shipping requests / lead time requests
• Create basic Configs / Estimates in CCW
• On occasion, direct backup to the AE for product related matters

Qualifications

Who You Are

• Obtained a Bachelor’s Degree required, preferably in Technology or Business
• You have 3 or more years of Inside Sales, Client Service, Order Processing/Logistics experience required, preferably within the technology industry
• History of working in high volume, fast-paced sales environment preferred
• Independent self-starter, effective team player with creative problem solving and decision making skills to help the organization achieve its earnings objectives
• Proficient computer skills
• Strong verbal and written communication skills
• Ability to instantly build rapport
• Strong interpersonal skills to effectively interact with all levels of internal and external clients
• Organizational skills
• Time management ability
   

Additional Information

The PERKS

Our benefits are thoughtfully tailored to align with local standards and regulations, ensuring you feel supported—no matter where you're located.

Benefits may include:

• Health & Wellness – Access to healthcare options based on your region.

• Remote Work Support – Tools, equipment, and resources to create a productive home office setup.

Specific benefits may vary depending on your location and employment arrangement.

Our Commitment to Diversity & Inclusion

We are not intent on being the largest company, but rather, the best. These are the words we live by. This means we welcome all the best talent, regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age. 

Being open to all cultural backgrounds, life experiences, thoughts, and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.