Product & Operations Specialist

Role: Product Operations Specialist (Middle level)

Location: Hybrid in Turin, or Fully Remote

The Mission: A Digital World Without Barriers

At Accessiway, we aren't just a SaaS company; we are a scale-up growing at supersonic speed with one ambitious goal: to make technology accessible to everyone, no ifs or buts. We believe that accessibility isn't a checkbox: it's how people experience the world.

As our Operations Specialist, you won't just keep tools running. You will be the engine of our Internal Product Team, turning processes, workflows and internal systems into the operational backbone that powers our growth across Europe.

• Real-World Impact: Your work directly improves the digital experience for billions of users (1.3B across the globe, to be precise), ensuring products are more usable and intuitive for everyone.

• A Rocking Team: Collaborate with developers, product managers, operations, sales, marketing and delivery teams who value excellence and tackle every challenge with passion.

• Autonomy & Trust: We're building a culture where every idea counts and every voice matters. If you have a process to streamline or an automation to experiment with, you'll have the space and support to make it happen.

• Radical Inclusivity: We are a diverse, 15+ nationality team. We're also pet-friendly so, yes, your dog is a welcome member of the office!

• True Flexibility: Enjoy a hybrid work model that respects your personal life and professional focus.

• Growth from Day One: Structured onboarding, training, and real opportunities to develop your skills within a rapidly expanding company.

• Breakfast and fresh fruit: if you come to our office in Turin, we've got everything to kickstart your day right. And coffee? No need to mention it: it's always flowing.

You will be part of the Internal Product Team, reporting directly to the Internal Products Team Leader, focusing on:

• Owning Projects End-to-End: Managing projects on new processes, workflows, internal tools and systems — from ideation and analysis to implementation, monitoring of results and optimization.

• Scaling Product-Ops Across Europe: Implementing the Product-Ops strategy in Italy, France, Austria and Germany, standardizing processes and tailoring best practices to each market's unique characteristics.

• Listening & Improving: Gathering feedback from other teams on customer experience and internal processes to identify improvement opportunities.

• Connecting the Dots: Ensuring processes are streamlined, aligned with company strategy and supportive of business objectives — and communicating internal product updates and releases to internal teams and external stakeholders.

• Reporting that Matters: Supporting management with structured reporting and analysis on the projects delivered.

• You have 3+ years of experience in Operations, Sales/Revenue Ops or Operational Excellence roles (or similar), with proven experience in process optimization and cross-functional collaboration.

• A true tools power-user: deep knowledge of major CRM, project management, ERP, workflow and AI platforms (HubSpot, Salesforce, Monday.com, Notion, Make, Zapier, Airtable, ClickUp, Asana, Jira, Google Apps Script, Claude, Gemini, n8n).

• You are fluent in English: it's crucial for collaborating across our four markets.

• Adaptable & proactive: you're comfortable in dynamic, evolving contexts, you learn fast, embrace change as an opportunity, and don't just execute — you actively dig into problems until you find the best solution.

• You excel at simplifying: you can make even the most complex problems accessible, starting with simple and effective solutions before scaling up — with excellent problem-solving, organizational and decision-making skills.

• Results-oriented & collaborative: you value efficiency without losing sight of quality, deliver on time under pressure, and see personal and business growth as a continuous process of learning.

• You have a background in a B2B SaaS company.

• You have a passion for Digital Accessibility (WCAG) and want to become an expert in the field.
  

Ready to build a project that truly matters?

Apply Now – Join the Accessiway Team

Accessiway is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This announcement is open to both genders, in compliance with laws 903/77 and 125/91, and to people of all ages and nationalities, in compliance with legislative decrees 215/03 and 216/03.