TOPdesk is an international Software company specializing in service management with 800 employees in 8 countries and 5,000 customers worldwide. For our Budapest office, we are looking for a Product Operations Specialist.
Job DescriptionWe are looking for a Product Operations Specialist to help design, enable, and continuously improve the way our Product & Technology organization works.
In this role, you will strengthen the operating model that enables product teams to discover, prioritize, deliver, measure, and improve product initiatives effectively. You will provide structure, processes, tools, insights, and operational support that help teams make better decisions and work more efficiently at scale.
Product Operations does not own product strategy, product decisions, or feature delivery. Instead, it ensures that the system around those decisions is clear, transparent, scalable, and continuously improving.
You will act as a key connector between Product Management, UX, Engineering, and customer-facing teams, helping create consistency across the full product lifecycle.
Responsibilities
- Design, maintain, and continuously improve the Product & Technology operating model.
- Define and support clear governance structures, decision-making processes, and product lifecycle frameworks.
- Establish scalable standards, rituals, templates, and ways of working for product teams.
- Improve alignment between Product, UX, Engineering, and business stakeholders.
- Drive process simplification, standardization, and automation across product operations.
- Support product discovery, planning, delivery, launch, measurement, learning, and lifecycle management processes.
- Define and maintain product performance, adoption, and outcome metrics.
- Build and improve dashboards, reporting structures, and decision-support tools.
- Ensure product data is reliable, consistent, accessible, and actionable.
- Structure feedback loops from Customer Success, Consultancy, Sales, Support, and Product Marketing into product decision-making processes.
- Maintain documentation, playbooks, onboarding materials, standards, and knowledge repositories.
- Support recurring operational cadences such as OKRs, product reviews, planning cycles, and leadership reporting.
- Identify opportunities to scale and future-proof the Product & Technology operating model.
Qualifications
- At least 3 years of experience as a Product Manager or in a similar product-related role.
- Strong understanding of product management practices and the product development lifecycle.
- Experience working with cross-functional teams, including Product, UX, Engineering, and business stakeholders.
- Strong analytical and process-oriented thinking.
- Ability to translate complex processes into clear, scalable, and practical ways of working.
- Experience with product metrics, reporting, dashboards, or data-driven decision support.
- Excellent communication and stakeholder management skills.
- Proactive and pragmatic mindset with a strong sense of ownership.
- Familiarity with Agile principles and product development frameworks.
- Ability to work effectively in a growing, changing, and scaling organization.
- Comfortable improving tools, processes, documentation, and operational structures.
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Skills Required
- At least 3 years of experience as a Product Manager or in a similar product-related role.
- Strong understanding of product management practices and the product development lifecycle.
- Experience working with cross-functional teams, including Product, UX, Engineering, and business stakeholders.
- Strong analytical and process-oriented thinking.
- Ability to translate complex processes into clear, scalable, and practical ways of working.
- Experience with product metrics, reporting, dashboards, or data-driven decision support.
- Excellent communication and stakeholder management skills.
- Proactive and pragmatic mindset with a strong sense of ownership.
- Familiarity with Agile principles and product development frameworks.
- Ability to work effectively in a growing, changing, and scaling organization.
- Comfortable improving tools, processes, documentation, and operational structures.
What We Do
Are you ready to take your service management to the next level? With over 1000 employees spread across 14 offices worldwide, TOPdesk is one of the fastest-growing service management providers worldwide. Our mission? Helping your organization achieve excellent service delivery. TOPdesk employees get the trust and the freedom to create innovative solutions for all your service management needs. So, what are you waiting for? Let us be your guides to service excellence.
