Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the RoleAs a Product Operations partner for Ramp Procurement, you will help build and scale the workflows that enable customers to manage their procurement processes with speed, accuracy, and control. You will improve both the requester and approver experience while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams.
Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve release management, collect customer feedback, and enable internal teams to support customers and troubleshoot issues.
Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS.
What You’ll DoOwn the voice-of-customer loop for Procurement — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences that require strong customer and internal enablement
Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows
3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with procurement, intake and approval workflows, spend management, or financial operations preferred
Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
Ability to translate qualitative feedback into crisp requirements and operational processes
Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements
Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions
Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
Mobile owns our mobile app development and mobile strategy
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
If you are being referred for the role, please contact that person to apply on your behalf.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice
Skills Required
- 3+ years of experience in product operations, product management, or a customer-facing analytical role
- Experience supporting B2B SaaS
- Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
- Ability to translate qualitative customer feedback into clear product requirements and operational processes
- Ability to work in ambiguous, technically complex environments and drive clarity across multiple stakeholders
- Strong problem-solving, prioritization, and communication skills
- Experience using AI tools, such as Claude Code, to accelerate work and make product improvements
- Experience with procurement, intake and approval workflows, spend management, or financial operations
Ramp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ramp and has not been reviewed or approved by Ramp.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is positioned as competitive or top-of-market in core technical roles, with strong base pay and total compensation ranges cited for engineers and product roles. Compensation is also framed as including meaningful equity alongside salary, making offers feel compelling versus many startup benchmarks.
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Healthcare Strength — Healthcare Strength: Healthcare coverage is described as comprehensive, often including medical, dental, and vision, with additional primary-care access via a One Medical membership. The package is portrayed as above-average on employer coverage for employees, increasing perceived value of the benefits bundle.
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Retirement Support — Retirement Support: A 401(k) with an employer match is consistently included as a core benefit. Immediate or meaningful matching is presented as a concrete financial benefit that goes beyond a basic plan offering.
Ramp Insights
What We Do
Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every click. More than 10,000 customers cut their expenses by 3.5% per year and closing their books 8x faster by switching to the Ramp platform. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment software in America and enables billions of dollars of purchases each year. Ramp continues to grow at an increasingly large scale, more than doubling its revenue run rate in the first half of 2022. Valued at $8.1 billion, Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp was named Fast Company’s most innovative finance company in 2022.
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