Product Operations Senior Associate, Sales Enablement

Job Description
Join our Sales Enablement team as a Product Operations Senior Associate, where you'll promote innovation and operational excellence in a dynamic environment. You'll be instrumental in coordinating cross-functional teams, optimizing processes, and ensuring the successful delivery of products. We're looking for a proactive, detail-oriented team member who can seamlessly execute product-related processes, streamline workflows, and align product roadmaps with strategic business objectives.
As a Product Operations Senior Associate in our Sales Enablement team, you will play a crucial role in promoting innovation and operational excellence. You will coordinate cross-functional teams, optimize processes, and ensure the successful delivery of products and capabilities. This role provides an opportunity to work in a dynamic environment, supporting one of our key product domains with an agile mindset. You will be instrumental in streamlining workflows and aligning product roadmaps with strategic business objectives.
Job Responsibilities:

• Develop and maintain comprehensive documentation of processes, workflows, and best practices to ensure operational excellence.
• Collaborate with cross-functional teams to identify inefficiencies and implement streamlined processes.
• Drive continuous improvement initiatives to enhance product team productivity and effectiveness.
• Partner with product managers, marketing, and stakeholders to ensure product roadmaps align with strategic business objectives.
• Leverage product management tools to maintain data integrity and support informed decision-making.
• Provide agile support for ad hoc tasks and projects, particularly within the Sales Enablement domain.
• Establish and manage user feedback channels to foster a culture of continuous improvement.
• Assist in backlog prioritization to ensure alignment with OKRs and strategic goals.
• Analyze and report on key performance metrics to guide data-driven strategies.
• Lead training sessions and workshops to encourage best practices and tool adoption across teams.

Required qualifications, capabilities and skills:

• 5 years of experience in product operations, product management, or a related field.
• Bachelor's degree in Business, Operations Management, or a related discipline.
• Familiarity with product management frameworks and methodologies.
• Proficiency with Atlassian tools (Jira, Confluence, Align) or similar platforms.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Excellent communication and collaboration skills to work effectively in cross-functional teams.
• Demonstrated ability to drive process improvements and operational efficiencies.
• Adaptability to thrive in a dynamic, fast-paced, and regulated environment.
• Proactive and innovative mindset with a commitment to continuous learning and improvement.

Preferred qualifications, capabilities and skills:

• Agile certifications or experience with agile practices preferred.
• Product management certifications preferred.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans