The Role
Own and govern the SuperApp home screen experimentation pipeline: manage experiment intake, lifecycle, and dashboards; coordinate tracking and QA; prevent conflicting launches; enable PMs to focus on strategy by operating A/B test platform and runbooks across global markets.
Summary Generated by Built In
The Product Operations Manager owns the operational backbone of our SuperApp home screen and experimentation pipeline across two core areas: UX and Personalization. In this role, you will turn the home screen into a reliably governed shared surface and manage our day-to-day A/B testing platform, ensuring Product Managers can focus on strategic decisions rather than technical test mechanics.
You will partner closely with cross-functional teams in Product, Engineering, Data Science, and Design to align strategy, execution, and data quality. As the central coordinator for our shared surfaces, you will manage the experimentation intake process, maintain the single source of truth for all active tests, and ensure conflicting feature launches never collide.
Key Responsibilities
Impact & Scope
- Strategic Impact: Scales SuperApp experimentation from ad-hoc to a governed, dependable capability. Protects the home screen's integrity by ensuring UX changes, new verticals, and personalization logic roll out without conflict or regression
- Financial Impact: Accelerates validation of features driving multi-vertical revenue. Enforces guardrails (SRM, early stops) to prevent revenue-negative changes
- Geographic Scope: Global—owns the experimentation pipeline across all SuperApp markets
Collaboration & Communication
- Experimentation Guard: Manages the full experiment lifecycle: partners with PMs on test design, self-serves/configures tests on the platform, and coordinates event tracking instrumentation plans with data engineers
- Process Owner: Acts as the single triage point for home-screen changes. Runs weekly experiment reviews and maintains documentation/runbooks
- Central Communicator: Maintains the master experiment dashboard and decision logs (ship/iterate/kill) for leadership; proactively communicates trade-offs and launch windows
Skills, Knowledge and Expertise
- 3+ years in product ops, growth, or product analytics (Tech, mobility, or SuperApp experience preferred)
- Hands-on experience designing and running experiments, from hypothesis and power calculations (MDE, sample size) to analyzing metrics (primary, guardrail, SRM) for ship/kill decisions
- Comfort configuring, launching, and monitoring experiments day-to-day using in-house experimentation or feature-flag tools
- Strong event tracking literacy; able to define tracking plans, QA data coverage, and collaborate with data engineers
- Proficient in SQL and BI tools (Tableau/Looker) for data readouts, and JIRA for managing experiment pipelines
- Excellent communication skills to manage intake, triage competing requests, and influence cross-functional teams without direct authority
- Ability to build and maintain single-source-of-truth documentation, runbooks, and experiment review rituals
- Deep understanding of how UI/UX changes impact the user (rider/driver) experience, translating that empathy into strict product guardrails
About
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.Ready to ignite your inner drive?
Skills Required
- 3+ years in product ops, growth, or product analytics
- Hands-on experience designing and running experiments including hypothesis, power calculations (MDE), and sample size estimation
- Experience analyzing experiment metrics (primary, guardrail, SRM) to make ship/kill decisions
- Experience configuring, launching, and monitoring experiments using in-house experimentation or feature-flag tools
- Strong event tracking literacy; define tracking plans and QA data coverage with data engineers
- Proficient in SQL
- Proficient in BI tools (Tableau or Looker)
- Experience using JIRA for managing experiment pipelines
- Excellent communication and stakeholder management skills to triage requests and influence cross-functional teams
- Ability to build and maintain single-source-of-truth documentation, runbooks, and experiment review rituals
- Deep understanding of UI/UX impact on user experience and ability to translate into product guardrails
- Tech, mobility, or SuperApp experience
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
