Product Operations Manager

We are seeking a highly motivated and detail-oriented Product Operations Specialist to join our team in Lancaster, TX. This role bridges the gap between our Product/Engineering teams and our Operations/Field teams. You will own optimizing, and developing mechanisms that enable product operations to scale our operational footprint. This role is based full-time in our Lancaster office.
In this role, you will:

• Process Design and Scalability: Partner closely with Program, Engineering, and Ops to design, document, and stand up processes that support operational scalability for our autonomous vehicle technology.
• Feedback Loop Management: Own the feedback loop between Field Ops and Product & Engineering, translating operational needs into actionable product and engineering requirements.
• Feature Deployment & Validation: Work with cross-functional teams to rapidly test, validate, and deploy new product features in an operationally-intensive environment.
• Cross-Functional Collaboration: Act as a liaison between Product, Engineering, Field Operations, and other teams to ensure alignment and smooth feature adoption.
• Operational Excellence: Focus on driving attention to detail and timeliness in product deployment and operational workflows.
• Performance Monitoring: Define operational KPIs and monitor product performance in the field, communicating insights and risks to stakeholders.
• Stakeholder Communication: Provide clear, data-driven updates on product-related operational progress, risks, and mitigation plans to leadership and cross-functional teams.
• Adaptability: Ability to get gritty and operate in spaces that are not yet well defined and are subject to rapid and unexpected changes

What you'll bring:

• 3+ years of experience in Product Operations, Technical Program Management, or a similar role at an operational-intensive technology company.
• Highly analytical with a proven ability to use data to drive process improvements and product decisions, e.g., Kibana/Elastic.
• Exceptional attention to detail and a track record of driving timely execution in complex environments.
• Outstanding people and communication skills, with demonstrated experience working across diverse teams (e.g., Engineering, Field Operations, Product).
• Must be willing to work full-time in the Lancaster, TX office.
• A non-technical degree is acceptable, but evidence of some technical aptitude or "nerdiness" is a plus.
• Adeptness in leveraging generative AI tools to streamline workflows and enhance clarity and quality in stakeholder communication.
• Additional experience in the following areas is also a plus
  
  • Operations research, industrial engineering, and/or process optimization
  • Autonomy, mobility, supply chain, or logistics
  • Working in both a startup and a larger company environment

What we offer:

• Competitive compensation package including equity and annual bonuses
• Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Cigna, and  MetLife (including a medical plan with infertility benefits)
• MetLife Legal Services, Identity & Fraud Protection, Hospital Indemnity Insurance, Accident Insurance, & Critical Illness Insurance
• Flexible PTO, 10 paid holidays, and generous parental leave policies
• Office perks: free catered lunch, a fully stocked kitchen
• Long Term Disability, Short Term Disability, Life Insurance
• Wellbeing Benefits - Headspace through Cigna, Calm through Kaiser, One Medical, Gympass, Spring Health through Cigna, Rula (mental health navigation) 
• Fidelity 401(k)
• Commuter, FSA, Dependent Care FSA, HSA
• Various incentive programs (referral bonuses, patent bonuses, etc.)