About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
The Product Operations Manager is responsible for building and running the operating backbone of Aptia’s product organization. This role ensures that product strategy, execution and outcomes stay aligned as the organization scales.You will design, standardize, and enforce the product management operating system – the frameworks, tooling, rituals, and governance that define how product work is planned, executed, measured, and delivered at Aptia.
This role requires fluency in modern, proven product management practices, and the ability to translate those practices into clear expectations for how work gets done, what must be produced, and when decisions and deliverables are required.
The Product Operations Manager brings consistency and rigor, establishing shared language, artifacts, and accountability across product teams while preserving space for product leadership and innovation.
This role will report directly to the Chief Product Officer (CPO) at Aptia.
What You’ll Do
Product Operating Model & Planning
- Own and evolve the product operating cadence, including annual and quarterly planning, roadmap development, prioritization and execution tracking.
- Define and document the end‑to‑end product development lifecycle, from intake and discovery through delivery, launch, and optimization.
- Establish clear roles and responsibilities (RACI) across each phase, ensuring accountability without duplication and eliminating ambiguity around ownership.
- Ensure lifecycle expectations are consistently understood and followed across product, engineering, marketing, sales, and operations.
Portfolio Visibility & Governance
- Provide end-to-end visibility into the product portfolio, including key initiatives, investments, risks, and tradeoffs.
- Support product leaders with structured decision-making frameworks and clear views of progress against goals.
- Maintain consistency in product artifacts, documentation and communication across teams.
Release Process & Cadence
- Define and run a clear, consistent product release model including major and minor releases, planning timelines, readiness checkpoints, and post-release evaluation.
- Own the end-to-end release process, serving as the point of orchestration across product, engineering, marketing, operations, sales and client-facing teams
- Establish standardized release artifacts, checklists, and centralized documentation to ensure predictable execution and clear communication
Metrics, Insights and Performance Management
- Define and operationalize product metrics that track delivery, adoption, quality, and business impact.
- Create dashboards and executive-ready narrative that connect product work to measurable outcomes.
Cross-Functional Enablement
- Act as the connective tissue between product, engineering, design, marketing, sales, finance and operations, ensuring common understanding of roles, responsibilities and connection points.
- Improve coordination and handoffs across teams to reduce friction and accelerate delivery
- Support effective product launches/releases through readiness planning, internal enablement, and post-launch evaluation.
Process Improvement & Scale
- Identify inefficiencies, bottlenecks, and gaps in how product work gets done.
- Design and implement improvements that increase speed, predictability, and quality as the organization grows
- Introduce, standardize, and continuously improve modern product management practices, including discovery, prioritization, roadmap management, requirements definition, and measurement.
- Drive consistency in tooling, templates, frameworks and artifacts ensuring teams are aligned in how product work is defined, documented and delivered.
Why this Role Matters
Product operations is critical to building a product organization that scales effectively. In this role, you will help create the clarity, consistency and transparency that allow teams to move faster, make better decisions, and deliver consistent value to customers and the business. You’ll play a key role in shaping how Aptia builds products – today and as the organization continues to grow.
What You Bring
- Multiple years in Product Operations, Product Management, Program Management, or other related role in a scale product organization.
- Strong understanding of modern product development practices, portfolio management, and cross-functional delivery.
- Experience applying modern product management frameworks and practices in real‑world, scaled environments – and the credibility to drive adoption across teams.
- Proven ability to bring structure, discipline, and consistency to organizations undergoing growth or transformation. Comfort working with data, metrics, and dashboards to support decision-making.
- Excellent communication and stakeholder management skills, with the ability to influence without authority.
- Experience in complex, regulated, or platform-based environments is a plus.
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
What We Do
Aptia is a trusted provider of employee benefits and pensions administration services, with offices in the UK and U.S., supported by shared services in India and Portugal. It manages programmes covering over seven million people and serving more than 1,100 clients. Aptia delivers efficient and reliable solutions that ensure the smooth management of pension plans and employee benefits programmes. Our dedicated team of experts combines in-depth knowledge with leading technology to simplify the administration process.
