Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Product Operations Manager – Customer Beta Programs
Five9 is seeking an experienced and dynamic Product Operations Manager to become a pivotal member of our Product Management department. This role focuses on administration and coordination of beta programs with internal teams and customers. The ideal candidate will possess a robust background in project management, with a demonstrable ability to coordinate teams and lead projects to completion. Enterprise software experience preferred.
Key Responsibilities:
- Beta Program Administration: Working closely with internal teams, understand and provide up to date tracking of all work items associated with Beta program readiness, as well as customer status in beta.
- Communication: Facilitate regular meetings with internal and customer teams to ensure tasks are being completed on time
- Documentation: Ensure documentation on particular beta programs is maintained, up to date, and accessible to the correct parties.
- Feedback: Ensure accurate collection of customer feedback on beta programs and communication to relevant parties
Key Qualifications:
- 3+ years of direct experience in Project Management, enterprise software experience preferred such as SaaS, CX (Customer Experience) Software, CRM, Salesforce, etc.
- Demonstrable experience interacting across multiple internal teams as a project manager.
- Demonstrable experience interacting and communicating directly with customers as a project manager.
- Exceptional collaborative skills, capable of working across various teams to ensure the success of beta programs and the seamless introduction of new products.
- JIRA & Salesforce experience preferred
Educational Requirements:
- A bachelor’s degree in business, Project Management, Engineering, or a related field. A master’s degree or relevant project management certification (e.g., PMP) is highly regarded.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 3+ years of direct experience in Project Management
- Enterprise software experience preferred such as SaaS, CX Software, CRM, Salesforce
- Exceptional collaborative skills
- Ability to communicate with customers as a project manager
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
