Senior Product Operations Manager

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Team

The Product team owns Decagon’s platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.

About the Role

As the founding Product Operations Manager at Decagon, your mission will be to drive strategic clarity, pace of execution, and operational excellence within the Product and Design organization. You’ll stand up the function 0→1 to optimize how we build product, including running x-org processes, driving customer- and data-driven decision-making, and owning team enablement.

In this role, you will

• Build key processes and operating rhythms, including voice of the customer and roadmapping

• Bring high-quality, actionable insights from customers and data into our product development process

• Drive team enablement, including training, development, and tooling

Your background looks something like this

• Have 6+ years of relevant experience (e.g., Product Operations, TPM, Product Manager)

• Experience building and operating effective x-org processes and rhythms

• Experience managing and influencing cross-functional leaders and stakeholders

• Experience working closely with PMs, Designers, Engineers, and GTM partners

• Strong analytical acumen, including using quantitative and qualitative data to inform decision-making

• Strong communication and relationship-building skills

• Demonstrated ability to be a strategic thought partner, proactively identifying and driving new opportunities

Even better if you have

• A Computer Science, Engineering, or Math degree or equivalent technical experience

• Experience working at a startup or high-growth company

• Experience working on a generative AI product

Compensation

$185,000 - $232,000 + Offers Equity

Benefits

We proudly offer the following benefits for our full-time employees:

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension)

• Parental Leave

• Fertility and family building benefits through Carrot

• Daily lunches and snacks in the office to keep you at your best

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.