The Role
The Product Operations Manager drives operational excellence across product squads, optimising delivery processes and facilitating high-quality product launches while maintaining alignment with strategic priorities.
Summary Generated by Built In
Responsibilities:
- Drive operational excellence across product squads by optimizing delivery processes, governance, and documentation.
- Coordinate with card scheme/issuing partner (payment provider).
- Ensure new product initiatives and platform changes are well-defined, compliant, and launch-ready through structured business cases and approval processes.
- Act as a delivery enabler - removing blockers, coordinating stakeholders, and maintaining the documentation and data foundations needed for rapid, high-quality execution.
- Partner with Product Owners, Engineers, and Data Analysts to ensure reliable metrics, dashboards, and insights guide decision-making and prioritisation.
- Track performance post-launch, monitor product stability and adoption, and facilitate continuous improvement through structured feedback loops.
- Lead planning and operational cadences (KPIs, stand ups, retrospectives), maintaining momentum and alignment across teams.
- Identify and implement process improvements that enhance delivery speed, quality, and scalability.
- Drive product strategy by translating operational insights, customer feedback, and market intelligence into future features direction, ensuring delivery execution aligns with strategic priorities and the long-term product vision.
Requirements:
- Degree in STEM or other quantitative fields.
- Minimum 2 years experience in a high performance environment (fintech, consultancy, investment bank, high-growth tech company, etc.).
- Minimum 2 years of experience working with debit cards and payments (SWIFT, SEPA, Faster Payments).
- Experience working with card schemes (Visa, Mastercard).
- Ability to solve complex problems independently.
- Deep empathy for customers and commitment to user-centred design without compromise.
- Strong stakeholder management and communication skills, capable of influencing across functions.
- Data-driven mindset, able to turn insights into actionable improvements.
- Strong ownership mentality – proactive, accountable, and execution-focused approach.
Nice to have:
- Experience building or scaling successful products - particularly financial or data-driven - using analytics, customer feedback, and pragmatic judgment.
- Experience with compliance regulations for card products (onboarding, notifications, restrictions).
- Experience with fraud monitoring for card transactions.
Skills Required
- At least a 2:1 degree in a STEM or highly quantitative field
- Minimum 2 years experience in a high performance environment such as consultancy, investment banking, or tech company
- Ability to structure and solve complex problems independently
- Strong stakeholder management and communication skills
- Data-driven mindset with proficiency in turning insights into operational improvements
- Strong organisational discipline to drive multiple initiatives in parallel
- Strong ownership mentality, proactive and accountable
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The Company
What We Do
Capital provides software that enables founders to raise, hold, spend, and send funds all in one place. Capital has evolved its flagship fundraising tool (formerly known as Party Round) to provide founders with banking solutions that streamline their startups.
