Our mission is to raise the standard of healthcare for everyone.
The Role
The Product Operations Manager drives alignment between product development teams, providing insights, facilitating product roadmap planning, and ensuring effective communication and training for product launches.
Summary Generated by Built In
At Included Health, we're on a mission to revolutionize healthcare for everyone. We're building a world-class Product organization to make that vision a reality, and the Product Operations Manager plays a pivotal role in our success. Product Operations Managers partner with product development teams to drive alignment, scale and impact.
You will report to the Director of Product Operations and shape the Product Operations function as the third member of the team. You'll be the connective tissue across product, strategy, and operations, ensuring our teams build the right things, faster, and deliver clear impact. If you thrive on solving complex, ambiguous problems, have a knack for data-driven insights, and are passionate about optimizing how product teams deliver value at scale, this role is for you. This role is fully remote.
Responsibilities
- You will synthesize actionable insights by aggregating and analyzing different sources of feedback. Your analysis will paint a holistic picture of the member experience and provide insights on opportunities.
- You will partner with Product Managers and cross-functional leaders to connect insights directly to our roadmap and influence product priorities.
- You will champion our end-to-end product roadmap planning process building clear, transparent views of roadmap decisions, timelines, and results.
- You will lead the creation of a centralized resource product knowledge that will be leveraged across the company, enabling teams to understand what's been built, what's coming, and how to communicate our innovations to members and clients.
- You will develop training for new product capabilities, both before and after launch ensuring operational and go-to-market teams are prepared to support product launches.
- You will equip client-facing teams with timely, actionable information to drive client engagement and growth.
- You will drive content strategy for org-wide ceremonies such as leadership offsites and roadmap sessions.
Qualifications:
- 5+ years of experience in a product development or business operations role adjacent to R&D teams.
- Experience solving problems in a dynamic and results-oriented environment, with a passion for connecting strategy and innovation/design thinking to superior execution.
- Experience solving complex problems and influencing others without direct authority.
- Experience standing up operational cadences and systems, including dashboards, that span entire organizations.
- Experience synthesizing diverse inputs and driving prioritization in a collaborative, data-informed way.
- Experience crafting org-wide content strategies and artifacts; ability to create clarity on complex topics and evolve communication approach based on audience.
- Experience operating autonomously to identify and execute on high ROI efforts, and adeptly adapt to change.
- You have interest in, passion for, or experience building AI products.
Physical/Cognitive Requirements:
- Prompt and regular attendance at assigned work location.
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
- Capability to work with leadership, employees, and members in an appropriate manner.
The United States new hire base salary target ranges for this full-time position are:
Zone A: 138,380 - 195,470 + equity + benefits
Zone B: 152,218 - 215,017 + equity + benefits
Zone C: 166,056 - 234,564 + equity + benefits
Zone D: 179,894 - 254,111 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.
In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:
Remote-first culture
401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
12 weeks of 100% Paid Parental leave
Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations
Your recruiter will share more about the benefits package for your role during the hiring process.
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About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
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The Company
What We Do
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
Why Work With Us
Here, initiative meets purpose. We have bold aspirations that drive our work. We care in a way that shows in everything we do. At Included Health, you will join a team that is propelled by the opportunity to redefine healthcare for all. It's work worth caring about.
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