Product Operations Manager

Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather and analyse data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decision and succeed, lenders lend more responsibly, and organisations prevent identity fraud and crime. For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish – and we're not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, experienced people and new ideas so we can help create a better tomorrow.

Experian India is looking for a Product Operations Analyst to join its Decision Analytics sales team. This role is envisioned to be the fulcrum of managing all the product related operational activities plus sales operations for selective products. The candidate would possess a strong analytical mind, proficient in MIS reporting, have a strong aptitude for problem solving, and ability to work across teams and projects. The ideal candidate will have excellent written, oral and interpersonal communication skills, along with the fervent desire to continuously learn about business metrics and their impact.

Key areas for value added contribution include:

• Communication approach, including engaging across sales, products and operations teams
• Work with Product and Sales teams to help define and track key metrics related to Revenue and Sales
• Good experience in revenue tracking and MIS creation and automation
• Ability to breakdown processes for transitioning to operations and for automation

What you'll be doing

• Aid the India leadership team in understanding the performance of our sales teams, including driving improvement in our existing performance reports and dashboards.
• You will be the subject matter expert on sales reporting & practices for our India market
• Work on the operationalization and automation of all critical reports and MIS related to sales and billing
• Define and implement key billing processes for SaaS solutions and also several Data & Analytics Solutions, including standardization and automation
• Monitor and reinforce data quality standards in our CRM system, and influence sales teams to ensure standards are met.
• Create a reconciliation process along with operations team on files being processed online and batch with alt data solutions
• Track and maintain all contracts across customers for regulatory compliance & enforce best practices are met.
• Monitor collections of pending invoices with key metrics around delinquencies and customer feedback.
• Identify opportunities for process improvement, create execution plans and then implement changes.
• Work with vendors and partners on billing reconciliation as well as ensuring timely payments of invoices.
• Work with teams to facilitate invoicing processes, including and not limited to, rate cards, transaction volumes & credits.
• Work with finance team to support our forecasting processes, and drive increases in forecast accuracy.
• Monitor product SLAs are met and customer NPS is on target.
• Review CRM data to ensure fit for purpose when feeding into other functions within the India business.
• Participate heavily in annual planning processes, including budgeting & strategic planning.
• Liaise with your regional counterparts to bring in best practices of sales practices in the local market.
• Support the rollout of local, regional and global sales initiatives into our India market.
• You will help management accomplish its strategic goals by creating focus, reinforcing communication and ensuring change is sustained within our sales team.

Adhere to Experian policies and procedures

• Work under the Experian behaviors and values
• Facilitate and drive performance management processes
• Champion a culture where the fair treatment of customers is at the heart of the Experian business
• Ensure that by leading by example, you adhere to all regulatory requirements and apply appropriate controls in the interests of customers
• Through the adoption of a top down approach, demonstrate a culture where all our people understand their regulatory obligations, including what the fair treatment of customer's means to them and our organization

What you'll need to bring along

• 12+ years' experience in Revenue and Sales tracking and working with Business Leaders to create and track KPI's to success
• Understand B2B sales processes and be able to comprehend the key commercial factors influencing outcomes
• A good understanding of the annual revenue planning processes with an ability to simplify the processes for teams
• Experience with billing processes related to SaaS solutions and offerings
• High competence in problem solving regarding revenue tracking and automation of operational processes
• Excellent communication skills both in 1-1 and group settings
• Data driven and analytical approach
• Excellent ability to partner across multi-team engagements
• Highly professional and credible - interacting at all levels both internally and externally
• Exposure to Banking, Financial Services and Insurance (BFSI) companies.
• Experience of leading / contributing to change projects in large organizations is an advantage

Benefits package includes:

• Great compensation package.
• Core benefits include, Group mediclaim Insurance, Sharesave scheme and more!
• 25 days annual leave & 10 sick leaves.
• Car Lease policy

Role Location: Mumbai

Experian is an equal opportunities employer

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