Product Operations Manager

We are seeking a highly motivated and detail-oriented Manager of Product Operations to optimize our product development processes and enhance team productivity. This role will work closely with our Product Owners, Product Designers, and cross-functional stakeholders to streamline workflows, improve communication, and ensure alignment with our business objectives.

YOUR LIFE AT HAKU


Our state of the art, stunning offices overlooking Biscayne Bay in Miami are home to a diverse, thoughtful, and dynamic group of passionate professionals. We love solving challenges, fostering strong relationships with our customers, creating innovative technology, and winning together as a team - we think you'll love it too.

As a Team Member, You'll Be Eligible To Benefit From:

• Flexible PTO + paid holidays
• Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)
• 401k with employer matching (after 90 days)
• Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)
• Professional Development Reimbursement (after 6 months)
• Monthly credit towards wellness activities (gym, meal plans, mental health costs)
• Free access to wellness subscriptions, mental health and financial planning platforms
• Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot
• Company-paid parking in the heart of Brickell
• State-of-the-art Apple computer and accessories
• Wellness activities, happy hours, and company-wide fun events
• Top-of-the-line office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more

WHAT YOU’LL DO

• Process Improvement:

  • Analyze and refine existing product development processes to increase efficiency and reduce bottlenecks.

  • Implement best practices for product management and design operations.

• Cross-Functional Collaboration:

  • Facilitate effective communication between Product Owners, Product Designers, engineering teams, and other stakeholders.

  • Act as a liaison to ensure alignment on product vision, goals, and timelines.

• Project Management:

  • Oversee project timelines, deliverables, and resources to ensure on-time completion of product initiatives.

  • Utilize project management tools to track progress and report on key metrics.

• Documentation and Reporting:

  • Create and maintain comprehensive documentation of processes, guidelines, and product specifications.

  • Prepare regular reports on product performance and team productivity to inform leadership decisions.

• Feedback Loop:

  • Establish feedback mechanisms to capture input from team members and stakeholders, using insights to drive continuous improvement.

• Tool Optimization:

  • Assess and implement tools and software that enhance productivity and collaboration within the product team.
    

WHO YOU ARE

• Bachelor's degree in Industrial Engineering, or a related field.

• MBA preferred.

• 5+ years of experience in product operations, project management, or related roles within a B2B SaaS environment.

• Strong understanding of product development methodologies (Agile, Scrum, etc.).

• Excellent communication and interpersonal skills.

• Proficient in project management and collaboration tools (e.g., JIRA, Trello, Asana, Confluence).

• Ability to work effectively in a fast-paced, dynamic environment.

• Scrum or PMP certification strongly preferred.

MORE ABOUT HAKU

haku is a state-of-the-art technology platform that powers world-renowned events. Our SaaS product equips event organizers of all sizes with an impactful business platform that enables them to plan, organize, promote, and execute their events. The bulk of our customers make up the enterprise tier of our market and include organizations like the Marine Corps Marathon, runDisney, The Philadelphia Eagles, the Bank of America Chicago Marathon, the Big Sur Marathon, Team in Training, Lexus Corporate Run, and many more.

We’re proud to be a minority-owned business and an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Our vision as an employer is to establish a work environment where everyone is welcome, and anyone has the right to succeed

For more information about our company, please visit our website at www.hakuapp.com/careers

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